Director, Product Management - Cardholder

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

As a Director, Product Management for our Core Platform team, you will lead a team of Product Managers to set a vision and strategy, manage a multi-product roadmap, prioritize allocation of development resources, and deliver impactful features to customers across areas like issuing, fulfillment, ledger, identity platform, and digital wallet. Your passion and attention to detail will help identify and drive new capabilities to give more flexibility to our customers, while maintaining a platform with significant breadth and scale.

We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters. We’d love for you to join us!

The Impact You'll Have

Create and manage strategies, roadmaps, project plans, and specifications for Core product which handles $200B+ in annual TPV for the largest fintech providers

• Lead and inspire others with a compelling product vision and roadmap, driving alignment and seeking consensus among leadership, peers, and teams
• Deeply understand Marqeta’s issuing and processing capabilities and customer use cases to identify impact of initiatives or features across the platform
• Directly engage in major projects, issues, and initiatives with product and engineering teams to determine approach, assess capacity, and brainstorm solutions
• Be an expert on trends in everything from prepaid, debit, credit card payments, processing rules and emerging payments options
• Understand card network enhancements, translating specifications and bulletins into customer context to ideate on features and functionality
• Collaborate across customer-facing and technical teams to collect inputs for prioritization of features, including value, effort, usability, and priority
• Translate operational and technical requirements into business outcomes, focusing on customer and business value and defining metrics to quantify success
• Deliver customer value iteratively, managing products through various launch phases and follow-on releases
• Act as technical advisor to educate and evangelize feature(s) with customers via meetings, presentations, and other forums
• Collaborate with go-to-market partners to develop product collateral, presentations, trainings, and other tools to bring products to customers and prospects

Who You Are

• 10+ years in product management roles designing and delivering payment solutions that have delighted customers and driven business growth
• Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution
• Experience recruiting and growing top talent and building high performing teams, with strong EQ and leadership skills
• Strong written and verbal communication skills with a talent for precise articulations of customer problems for technical and business audiences
• Deep understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, and security services
• Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions
• Excellent technical acumen, curiosity, and familiarity with new technologies, API’s, programming languages, and databases
• “Roll up your sleeves” mentality to make your products and team successful, seeking root causes, assigning ownership, and driving accountability to get things done

Nice-To-Haves

• Managing technical products (SaaS platform services, API/SDK products…)
• Implementation of solutions processing 100M+ transactions per day
• Building Fintech products or incredible developer experience
• Reconciliation systems and money movement
• HSMs and key management
• Agile software development methodologies

Your Manager

• Rahul Shah

Recruiter For This Role

• Rebecca Yuen

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $168,675 - $224,900
• Premium: $189,750 - $253,000
• Premium Plus: $210,825 - $281,100

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Intentional Curiosity: We believe in asking the questions others shy away from. True progress comes from understanding today’s realities while challenging ourselves to do better and take on the status quo.

– Thoughtful Responsibility: We believe that every interaction with our technology and platforms matters. Businesses and livelihoods rely on our work, so we strive for excellence and accountability every day with the highest standards for failsafe technology and compliance.

– Innovative Simplicity: We believe that simplicity is powerful, especially in innovation—making a tool work better or finishing that feature that makes everyone smile. Our customers face a lot of complexity. We’re not here to add more.

– Shared Success: We believe the measure of our success is the success of our employees, customers, and communities. From local businesses to big corporations, our impact goes deep and wide. And we’ve got the results to prove it.

– Passion to Thrive: We believe anyone with a better idea should be able to change the game for our company and our customers. We solve big problems for our customers and draw energy from that challenge and opportunity.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.