Director, Solutions Architecture

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Solutions Architects are primarily responsible for integrating and onboarding net-new customers, onboarding existing customers to net-new product offerings, and providing product/domain expertise to the broader Client Solutions team to help bring our customer’s most complex use cases to life. We’re looking for process-oriented people, who enjoy working in a fast-paced environment, and who love learning. You are critical to the long-term success of our customers as you’ll be advising them on the best ways to integrate Simon to their existing martech stack.

What You’ll Do

• Lead a team of solution architects to support the technical aspects of customer onboarding, ensuring seamless integration and value realization from Simon's products and services.
• Collaborate with customer marketing, product, and engineering teams to provide strategic guidance on incorporating Simon into their marketing and data infrastructure.
• Develop and oversee the translation of customer use cases into robust workflows within Simon's ecosystem, ensuring alignment with business objectives.
• Provide expert analysis and guidance on complex challenges at the intersection of data and marketing, catering to C-level executives and top-tier leaders at Fortune 1000 companies and high-growth enterprises.
• Drive collaboration across sales engineering, customer delivery, engineering, and product teams to refine product vision and deployment strategies, ensuring alignment with customer needs and market trends.
• Champion the voice of customers within the organization, advocating for their needs and objectives while fostering a culture of innovation, quality, and customer-centricity.
• Mentor and develop solution architects, fostering their professional growth and ensuring the team's effectiveness in delivering exceptional service and support to clients.
• Provide hands-on management and mentorship to the solution architect team, guiding their professional development, fostering a culture of collaboration, and ensuring the team's success in delivering high-quality solutions and exceptional customer service.
• Identify opportunities for process optimization within the solution architecture team and across customer onboarding workflows, implementing best practices and streamlining procedures to enhance efficiency, accelerate time-to-value, and drive continuous improvement initiatives.
• Diagnose challenges at the intersection of data and marketing facing CMOs, CTOs and VP-level leaders at F1000s and high-growth companies
• Work closely with Simon Data’s sales, client solutions, engineering and product teams to help shape product vision and deployment strategy
• Convey the voice of customers to a product and engineering team that is passionate about quality, staying ahead of the curve, teamwork, and supporting customer objectives

Qualifications

• 10+ years of professional work experience; at least 4 of which are in solutions architecture, sales engineering, or SaaS implementation
• 4+ years of management experience
• Strong business acumen, ability to strategically partner with clients
• Knowledge with complex data models and mapping business needs to technical needs and vice versa
• SQL expertise or similar relevant programming languages
• Ability to read and understand Python
• Deep understanding of APIs, web/mobile sdks, and related technologies
• Results-oriented strategic thinker who is able to thrive in an unstructured and fast-paced environment
• Intellectually curious and a problem solver
• Superior emotional intelligence and communication skills
• Ability to quickly absorb and comprehend the ever-changing landscape of data and marketing technology (prior knowledge a plus)
• Ability to work independently to deliver outcomes, and collaborate with and across teams
• Superior presentation skills and the ability to think on your feet
• Bachelor's Degree ( Computer Science, Data Analytics or technical a plus)

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $140,000 to $190,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.