Role Overview
We are seeking a driven and customer-focused Dutch Speaking Customer Support Specialist to join a dynamic, internationally oriented team operating remotely within Bulgaria. This is a fantastic opportunity for Dutch-speaking professionals who are passionate about delivering exceptional service experiences within the customer support services sector.
What You Will Do
Deliver prompt, professional, and empathetic customer support to Dutch-speaking clients via telephone, email, and live chat channels. Accurately diagnose and resolve customer enquiries, complaints, and technical issues in accordance with established customer support services protocols and quality standards.
Why It Might Be a Fit
Native or fluent Dutch language proficiency is essential for this role. A strong customer-first mindset with demonstrated experience or genuine enthusiasm for working within the customer support services industry is required.
Requirements
Native or fluent Dutch language proficiency
Valid EU passport
Strong customer-first mindset
Excellent written and verbal communication skills in English
Solid computer literacy and the ability to navigate CRM platforms, ticketing systems, and standard office software efficiently
High degree of professionalism, reliability, and the ability to manage multiple priorities in a remote working environment Benefits
Competitive Monthly Salary
Fully Paid Training
Comprehensive Health Insurance coverage
Fully Paid Relocation Package
Monthly Performance Bonus
Supportive, inclusive, and internationally diverse workplace culture
Clear pathways for professional development and career advancement
Mercier Consultancy is a customer service and sales staffing consultancy that recruits multilingual professionals for client-facing roles. The company specializes in placing German-speaking, Portuguese-speaking, and Dutch-speaking customer service representatives and sales agents across various industries including FMCG and green energy. They facilitate remote work opportunities and international relocation packages for candidates, operating across multiple locations including Greece. The company focuses on connecting language-fluent talent with customer service and sales positions in competitive markets.
