About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Shopify Shop App Agent Annotator Type:Contract Compensation:$40–$50/hour Location:Remote Commitment:~5 hours/week
Role Responsibilities
Evaluate full shopper-agent conversations, including tool calls and their outcomes.
Identify the specific turn that received a thumbs-down from the shopper.
Classify the issue with a primary domain tag and a specific secondary tag.
Write concise comments explaining the shopper's intent, the agent's actions, and the rationale for the tags.
Work independently and asynchronously to maintain consistency in tagging across conversations.
Qualifications
Must-Have
Rule discipline to apply a fixed taxonomy consistently.
Comfort reading structured traces to understand agent actions.
Restraint under ambiguity to use the unknown label appropriately.
Clear, concise written English for explaining labeling decisions.
Preferred
Consumer e-commerce fluency in orders, tracking, and platform responsibilities.
Prior annotation, labelling, or model-evaluation work with a defined rubric.
Experience with the Shop app or other AI shopping assistants.
Familiarity with customer-support operations and escalation paths.
Application Process (Takes 20–30 mins to complete)
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Resources & Support
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PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
#hiringmercor
Mercor connects elite creative and technical talent with leading AI research labs. The company specializes in matching top-tier professionals with AI research organizations to support advanced projects. Mercor facilitates work across multiple domains including financial analysis, hedge fund strategy evaluation, and deal structuring, leveraging AI to enhance model training and research capabilities. The company bridges the gap between specialized talent and cutting-edge AI research institutions.
