Industry
Wholesale Retail Operations / Fine Jewelry Distribution / E-Commerce Operations
Work Arrangement
Fully Remote
Job Type
Full-Time
Work Schedule
TBD — Candidates must have at least 3–4 hours overlap with Pacific Time (PT) business hours.
Locations
Philippines (Preferred) | LATAM
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the Company
Our client is a long-established wholesale distributor in the fine jewelry industry, supplying premium jewelry products to large retail chains and boutique stores across the United States. With decades of operational history and a growing retail footprint, the company is expanding its digital retail operations and onboarding new enterprise retail accounts.
The business operates in a fast-paced, operationally intensive environment where precision, consistency, and proactive execution are critical. Their internal culture values long-term thinking, ownership, curiosity, and continuous improvement. Leadership is actively integrating AI tools and automation into workflows to improve operational efficiency and decision-making.
Role Overview
We are looking for an E-Commerce Operations Coordinator to own and manage the daily operational workflows behind retail vendor portals, product uploads, pricing audits, and competitive market intelligence. This role is critical in ensuring products remain live, compliant, and accurately represented across multiple retail systems and platforms.
You will spend your time monitoring vendor portals, identifying and resolving operational issues, uploading products, maintaining pricing accuracy, and preparing structured reports for leadership. This role requires someone highly detail-oriented, proactive, organized, and comfortable operating independently in a fast-moving environment.
The ideal candidate is naturally curious, highly reliable, AI-forward in their workflow, and capable of spotting issues before they become larger operational problems. Candidates who thrive here are process-oriented but adaptable, comfortable with ownership, and excited to grow long-term with the company.
Your Impact
Within your first 90 days, you will become the primary operational owner of the company’s retail portal ecosystem and help ensure products, pricing, and retailer compliance remain accurate and up to date.
You will directly support leadership decision-making through structured reporting, pricing visibility, and competitive market intelligence. Your work will reduce operational errors, improve visibility across retail systems, and strengthen the company’s relationships with major retail partners.
Success in this role means creating operational consistency, proactively preventing issues before they impact revenue, and building scalable systems and documentation that improve long-term efficiency.
Core Responsibilities
Retail Portal Monitoring & Item Upload — 40%
Monitor retail vendor portals daily to ensure products are live, compliant, and priced correctly
Upload new products into retail systems and manage the process end-to-end
Identify and resolve portal issues before they impact retailer operations or orders
Track portal notifications, alerts, and exceptions to ensure timely resolution
Maintain detailed logs of portal activity, alerts, and completed actions Market Intelligence & Competitive Data — 25%
Conduct weekly competitor and retail market research across key websites
Gather pricing, assortment, and promotional data for leadership review
Support leadership preparation for retailer meetings through structured data pulls and research
Monitor retailer activity, assortment shifts, and promotional changes
Deliver clean, organized, and actionable market intelligence reports Pricing Audits & Accuracy — 20%
Audit pricing across retail systems and cross-reference against internal pricing lists
Maintain accurate pricing trackers and documentation
Flag discrepancies and prioritize issues based on business impact
Support ongoing pricing consistency across all active retail channels Reporting & Exception Communication — 8%
Prepare weekly exception reports covering pricing issues, anomalies, and portal concerns
Organize reporting in a clear and actionable format for leadership review
Escalate operational risks and unresolved issues proactively
Maintain consistency with existing reporting templates and structures Internal Trackers & Operational Hygiene — 7%
Maintain internal trackers including pricing logs, issue logs, and task trackers
Keep documentation organized and continuously updated
Build operational visibility and institutional knowledge across workflows
Ensure accurate audit trails and status tracking across operational activities Requirements
Must-Haves (Required)
3–5 years of experience in retail operations, wholesale operations, vendor portal operations, or similar operational roles
Hands-on experience using retail vendor portals such as DSCO, Retail Link, SPS Commerce, or similar systems
Advanced Microsoft Excel skills including formulas, tracker building, formatting, and structured data management
Strong written English communication skills
Strong attention to detail with a proactive problem-solving mindset
Experience working with pricing data, operational workflows, and structured reporting
Comfortable working independently in fast-paced and evolving environments
Long-term mindset with interest in growing alongside the business
Familiarity with AI tools such as Claude, Gemini, or similar workflow-enhancement platforms
Comfortable using Microsoft Office tools including Excel and Word Nice-to-Haves (Preferred)
Jewelry industry experience
Wholesale-to-retail operational experience
Experience with Microsoft Dynamics 365 Business Central
Familiarity with Lanham systems or similar retail operational tools
Direct experience with DSCO workflows
Experience preparing market intelligence or competitor pricing reports
Exposure to AI-enhanced operational workflows and automation tools Benefits
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide Our Recruitment Process
Application
Screening
Skills Assessment
Top-grading Interview
Client Interview
Job Offer
Client Onboarding Ready to Join Us?
If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
Pearl Talent is a recruiting and talent placement firm that connects top global talent with high-growth startups in the US and EU. The company specializes in identifying the top 1% of candidates from around the world and matching them with exceptional opportunities at venture-backed companies. Their client base includes startups that have raised over $5B in aggregate funding and are backed by prominent investors like OpenAI, a16z, and Founders Fund. Pearl focuses on building long-term career relationships, with candidates often receiving opportunities to relocate to the US or EU for on-site work and advancement into roles comparable to onshore positions.
