Employment Type: Full-Time Contractor
Workplace: Remote
Compensation: USD $1,800 - $2,200/month
Schedule: Monday to Friday 8:00 am - 5:00 pm EST At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.
We're seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations end-to-end.
This is a high-ownership, operator role, ideal for someone who has worked closely with founders or leadership teams and can independently manage and scale store operations. You will be responsible for the full order-to-delivery pipeline, customer operations, and team coordination.
Responsibilities:
Manage daily Shopify store operations end-to-end
Oversee the full order lifecycle: order intake → production → fulfillment → delivery
Coordinate with suppliers, production teams, and fulfillment partners
Manage customer operations, including issue resolution and communication
Lead and manage a small remote/offshore team
Implement and optimize operational processes and workflows
Ensure order accuracy, delivery timelines, and customer satisfaction
Support project management initiatives across operations and fulfillment
Collaborate with leadership to scale operations and improve efficiency Requirements
Hands-on Shopify operations experience (a must)
Experience in B2B e-commerce environments (bulk/custom orders)
Proven ability to manage fulfillment coordination and logistics
Experience managing customer operations and post-purchase workflows
Strong organizational and project management skills
Experience working in a $3M+ revenue e-commerce brand
Ability to operate as a generalist across operations
Experience managing remote or offshore teams
Strong problem-solving and process improvement mindset
Print-on-demand or custom product experience
Familiarity with tools such as: Klaviyo, Close CRM or similar e-commerce/CRM platforms
Experience scaling operations in growing brands
Ideal Candidate:
Operator mindset (execution-focused, not just strategy)
High ownership and accountability
Detail-oriented and process-driven
Strong problem-solving and process improvement skills
Excellent communication skills
Resourceful and solutions-oriented
Comfortable managing multiple moving parts in a fast-paced environment Benefits
Access to a $200k+ perk marketplace with instant discounts on 150+ services
Access up to 50% of approved earnings before payday (no credit checks or fees)
HireHawk is a remote staffing and talent marketplace that connects skilled professionals from around the world with U.S. and Canadian companies to build high-performing remote teams. The company specializes in helping U.S.-based organizations hire exceptional global talent and has expanded its service model to include partnerships and affiliate networks. HireHawk emphasizes clear expectations, strong team support, and trust-based relationships with both talent and client companies. The platform serves diverse industries, from legal services to direct-to-consumer ecommerce, positioning itself as a reliable partner for scaling remote teams.
