Location: NSW, AU (Remote/Hybrid)
Type: Full Time
Department: Account Management
Podean is a leading marketplace agency helping brands accelerate growth across Amazon, CitrusAds, Criteo, TikTok Shop, and other digital commerce platforms. We combine strategic expertise, data-driven insights, and creative innovation to deliver measurable business outcomes for our clients.
We are seeking an experienced Account Manager to partner with our clients and the broader Podean team to develop and execute Amazon and marketplace strategies and unlock incremental brand growth. The ideal candidate will have experience managing clients including client servicing, strategy, project management, and analysis. The expectation is that the account managing will be the lead for our clients across the management of their eCommerce strategy to encompass retail, media, and creative solutions.
Lead client accounts and work with the media and content leads to ensure that all client accounts are managed effectively and strategically
Develop and lead strategic presentations and business reviews for the client to incorporate inputs across all disciplines that relate to their business objectives and make educated, well-researched recommendations for future activity
Build client trust by educating them on how to be successful in all aspects of Amazon and other marketplaces
Create a roadmap for new work streams and manage various projects with our internal teams to proactively develop the account
Partner with sophisticated clients to drive marketplace strategies and growth initiatives. This includes developing brand strategies, marketing and promotional planning, QBRs, resolving client escalations, and overseeing general Amazon business management and operations to ensure sustained growth and operational excellence
Understand client needs and consult with them from a holistic perspective to unlock the best possible results both on and off Amazon and other marketplaces
Be the internal advocate for your client, understand/monitor team progress on completion of tasks and communicate this with the client, regularly check their Amazon account, review reporting
Work cross-functionally with sales, retail, media, and creative teams to drive revenue and increase client satisfaction
Own all client meetings, presentations, and documents. Collaboratively create decks, own client call notes, and share recaps, action items, and priorities with clients
Lead communications and manage client expectations and priorities as needed. Ensure that we are building trust as a team with the client
Leverage Amazon's data and your understanding of Podean's customers to guide both new and existing clients via business reviews and frequent client sessions
Lead the way in helping clients problem-solve challenges and issues they encounter. We are creative and collaborative in our solutions
Stay up to date on all things Amazon and communicate Amazon updates, changes, and new opportunities with clients
Once the Amazon foundations are in place, partner with clients to innovate both on and off Amazon
3+ years of experience in digital media, eCommerce, or marketing
An understanding of the eCommerce landscape, including advertising, retail, and knowledge of Amazon's tools, mechanisms, and programs
Strong client relationship management skills, excelling in aligning on business goals, creating strategic plans, and driving execution to exceed objectives
Demonstrated ability to communicate effectively across all levels of an organization, from entry-level employees to managers, tailoring messaging to suit diverse audiences
Highly responsive, organized, and detail-oriented, with excellent project management abilities and a proven ability to handle ambiguity while maintaining accountability
Ability to multitask across priorities and work independently in a fast-paced environment
Growth mindset with integrity, accountability, and the ability to build and sustain strong relationships
High level of proficiency in Microsoft Excel, PowerPoint, and other tools essential for client and team success
If you feel like you have what it takes to join our team, even if your current skill set doesn't exactly match what we've listed above, we'd love to hear from you.
Podean is proud to be recognized as one of Digiday's Best Employers for Remote Employees. We combine the energy of a fast-growing global agency with the balance and trust of a remote-first culture. You'll join a globally connected, award-winning team that values:
Competitive compensation aligned to experience and market benchmarks
Remote-first flexibility - work from anywhere, with trust and autonomy
Global collaboration - working with experts across regions and time zones
Career growth and development - opportunities to ev
