SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!
Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Engineer, Managed Services Contact Center
Job Summary:
As an internal Engineer with Presidio, you will support the Managed Services Contact Center customers. The primary activities include application development, troubleshooting, moves, adds, changes, scripting, patching, and customer technical support.
This role will follow the late shift 9:00 pm ET to 5:00 am ET.
Travel Requirements:
This will be a remote role (within the Continental US). In this role, you will be expected to travel up to 10%.
Job Responsibilities:
- Perform minor SR upgrades of Contact Center solutions.
- Perform minor script alterations on call routing and prompting.
- Adhere to best practices defined by Cisco, Amazon, Twilio and Presidio.
- Troubleshoot and make administrative changes to customers’ contact center environments as required
- Keep up-to-date on newly released versions of Cisco and 3rd party contact center products
- Keep up-to-date on relevant competitive solutions, products and services
- Maintain current certifications and obtain new contact center certifications as they become available
Required Skills:
- Strong problem solving skills: ability to assess a problem and determine an effective course of action.
- Experience with project management and resource tracking techniques
- Knowledge of software and/or hardware, testing and implementation
- Ability to work effectively and add value as a team member
- Demonstrate technical knowledge and consultative skills
- Ability to perform tasks with minor supervision
- Demonstrate ability to implement, drive and track projects
- Ability to apply solutions, technology and products to a business opportunity
- Strong written and verbal communication, listening, and strong presentation skills
Additional Desired Skills:
- Cisco ICM/UCCE/PCCE
- Cisco CVP
- Cisco IPIVR
- eGain EIM/WIM
- VXML Gateway configuration
- H323/SIP
- Cisco WxCC (WebEx Contact Center)
- Cisco WxCCE (WebEx Contact Center Enterprise)
- Amazon Connect
- Five9 Contact Center
Education and Experience:
- Bachelor's degree or equivalent experience and/or military experience
- 4 years of contact center enterprise experience
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ABOUT PRESIDIO
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
For more information visit: http://presidio.com
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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].
RECRUITMENT AGENCIES PLEASE NOTE:
Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.
United States
