Engineering Manager (AI)

Are you looking

• To make meaningful changes at the fastest-growing tech company in Japan?
• For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
• To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
• For a place where things are not just fast - but they happen now?

We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.

The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously.

Just Getting Started…

With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures.

Your Typical Day With Us

As an Engineering Manager (LangAI) with us, your core objective is to spearhead the advancement of innovative language AI technologies while nurturing dynamic teams to reach ambitious goals. We are seeking an experienced engineering leader to manage a team of 6 engineers working on AI-powered chatbots. You will lead ML engineers, MLOps engineers, and backend developers to build and launch industry-leading conversational AI. Your day-to-day responsibilities will include:

• Recruit, mentor, and grow a high-performing engineering team
• Drive engineering priorities, budgets, roadmaps, and goals
• Facilitate cross-functional collaboration between engineering, product, and design
• Continuously improve team productivity, code quality and velocity

What You’ll Need

• 5+ years managing data scientists or ML engineers
• Deep understanding of conversational AI and NLP
• Successful track record shipping machine learning products
• Excellent communication, leadership, and coaching abilities
  
  

What Makes You Stand Out

• Japanese language proficiency at a business or native level
• Understanding of cultural differences
• Knowledge and experience in chatbots, AI, marketing, and SaaS products

Don’t just take our word for it

Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleague!

• Backend Languages: Go, Python, Elixir
• Frontend Languages: HTML, CSS, JavaScript (TypeScript, React.js, Recoil, Zod, Tanstack, etc)
• Mobile Languages: None
• Infrastructure: Google Cloud Platform, GCP Pub/Sub, Kubernetes, MongoDB, MySQL, Postgres, BigQuery, Elasticsearch, Qdrant
• Configuration management tool: Terraform
• CI/CD: Github Actions, ArgoCD, CircleCI
• Monitoring: Grafana, GCP Cloud Monitoring, GCP Logging, GCP Cloud Trace, Opsgenie
• Data: BigQuery, Parquet, Spark, Scala, Python, dbt
• Knowledge Tools: Confluence
• Other: GitHub / Slack / Jira
• Process: Scrum

Ready to roll up our sleeves

We obsess over bringing hospitality to everyone–be it our customers or you! You’re an individual with unique needs. So, While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience and co-workers that you can brag about to your friends, family, or anyone you meet the next time you go out for a party! . As an employer we are ready to roll-up our sleeves and change the status quo if it means to make your experience better!

• Salary Range : competitive (performance review every 6 months)
• Performance review: twice a year
• Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break.
• Visa support: We sponsor visas for the right candidates. You can expect full visa support from our professional HR team.
• Flexible working: Highly flexible, remote-first international organization
• For Japanese residents: Work from anywhere, interim work from overseas, full flex time
• Housing allowance (within 1.5KM away from office)
• Club activity allowance
• Team building allowance
• Lunch AllowanceZeals Bar (bi-monthly free flow beer party)