Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M.
The Enrollment Advisor (EA) at Virta provides proactive motivation and information for our applicants throughout the enrollment process, from the moment they apply to Virta until they are enrolled in the treatment. The EA will engage with applicants primarily on the phone to make a personal connection, answer questions, provide support and encouragement, and guide the applicant through to starting treatment. This is a key role in Virta’s growth team, as your work will determine just how many patients have the chance to reverse their diabetes. The Enrollment Advisor is an applicant’s primary contact at Virta throughout their enrollment process, and thus the defining aspect of their enrollment experience.
We’re looking for a smart, kind, determined, outgoing, and detail-oriented person to join us. The Enrollment Advisor is an organized, empathetic, sales-oriented person with strong customer service skills who is willing to tackle any challenge and is driven to provide access to the Virta Treatment to as many people as possible!
Schedule Requirements:
Monday-Friday:
4-5 hours per day
Time: 8am-8pm MT
4 days total per week (you can choose which days work for you!)
Additionally, applicants must be able to work one rotating weekend shift (4-5 hours) on either Saturday OR Sunday (weekend shift start/end time is flexible!).
If scheduled for a weekend shift, employees will work 3 shifts M-F the week prior.
Responsibilities
Guiding applicants through the Virta enrollment process to answer questions and provide motivation, via workflows that may include portions or all of the following tasks:
Regularly calling applicants (80+%% of time on phone; inbound and outbound calling)
Chat and email follow up to ensure the applicant has a smooth enrollment process
Individually responsible for enrolling applicants and achieving individual and team based quarterly quotas
Using in-app chat systems to motivate and guide applicants through the enrollment process
Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team
Answers applicant questions accurately, with compassion & patience
Uses independent judgment and approved cadence of communication with regards to each applicants
Will communicate the science behind nutritional ketosis and diabetes reversal
Accountable for conversion rate of the applicants
Attends enrollment and customer service trainings & receives regular coaching on improving applicant contact quality/efficacy
Work with confidential health information and/or issues using discretion and judgment
Become an expert on the Virta Treatment, including staying up to date with the details of and the science supporting Virta’s Treatment
90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
Complete the education and marketing training program (80+ hours of work) to become an expert on the Virta Treatment
Understand every step of the existing enrollment process
Become proficient in Spark, G Suite, Slack, and all internal systems
Shadow 10+ applicant phone calls
Make 100+ applicant phone calls
Jump in and identify areas where we can improve to give more applicants access to the Virta Treatment!
Must-Haves
Demonstrated ability to build relationships and trust with others quickly on the phone and via email (preferably in a healthcare setting)
A data-driven ability to use insights from qualitative conversations and quantitative metrics to build stronger relationships with applicants and improve conversion rates & improve enrollments
Ability to multi-task while staying detail-oriented, and excited to directly work with our applicants on the phone for >70-80% of the day
Desire to learn and share the complicated science and intricate details of Virta’s novel treatment
Values-driven culture
Virta’s company values drive our culture, so you’ll do well if:
You put people first and take care of yourself, your peers, and our patients equally
You have a strong sense of ownership and take initiative while empowering others to do the same
You prioritize positive impact over busy work
You have no ego and understand that everyone has something to bring to the table regardless of experience
You appreciate transparency and promote trust and empowerment through open access of information
You are evidence-based and prioritize data and science over seniority or dogma
You take risks and rapidly iterate
Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!
As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.
Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation is $22.50 per hour. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.
