At Gradient Labs, we're building the AI customer operations platform for financial services.
Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.
We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.
🎯 How you’ll make an impact
You'll be at the forefront of our US growth, playing a critical role in shaping how we win in a segment we believe is underserved by AI vendors: community banks, regional banks, and credit unions. This is more than just a sales role: it's a chance to build, influence, and lead.
We're looking for a highly motivated AE who thrives in a fast-paced, high-growth environment. A natural relationship-builder with a proven ability to not only close deals but help build the foundation of a sales motion in a new market.
Drive Revenue and Build the Foundation: Own the full sales cycle for community banks, regional banks, and credit unions across the US, from self-generated pipeline through to closing complex, high-value deals. You'll expand existing accounts and help define our sales motion in this segment.
Cultivate Key Relationships: Build long-term relationships with COOs, Heads of Customer or Member Experience, and other C-suite stakeholders. Act as a trusted advisor anchored on ROI and operational impact.
Champion Our Product: Evangelise Gradient Labs through tailored presentations, live demos, and strategic conversations. Work closely with product and engineering to bring market signal back into the roadmap.
Collaborate and Influence: Partner with marketing, AI Delivery, and the wider team to execute campaigns, streamline the customer journey, and deliver an industry-leading experience.
Shape the Future: As the founding US AE for this segment, help define our GTM motion, sales processes, and the standard for how we win community and regional financial institutions.
💡 What you’ll bring
Direct experience selling into community banks, regional banks, or credit unions, with a meaningful portion of your recent quota carried against this segment.
5 to 7+ years closing enterprise B2B SaaS, with a consistent track record of six-figure+ ACV deals.
Full-cycle deal ownership, from self-generated pipeline through to security review and close, without reliance on a heavy SDR layer or inbound flow.
Consultative, value-based selling, with strong discovery and qualification discipline (MEDDPICC, Command of the Message, or equivalent).
Founding seller mindset, having operated as an early or founding AE at a Seed/Series A/B startup, or built a new territory or segment from scratch.
Multi-threaded selling, comfortable across the C-suite while navigating procurement, legal, security, and IT in complex enterprise buying committees.
AI and SaaS landscape fluency, with the ability to hold credible technical conversations and clearly articulate how Gradient Labs differs from incumbents.
High agency and ownership, with tight async hygiene in Notion, Slack, and the CRM.
Why join Gradient Labs?
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.
You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.
Gradient Labs builds an AI customer operations platform purpose-built for financial services. Founded in 2023, the company develops specialist AI agents that eliminate manual work across customer support and back-office operations for banking, fintech, lending, and insurance organizations. Their platform provides product and operations teams with visibility and control over outcomes while working with major financial institutions. The company is led by experienced builders from organizations like Monzo, Wise, Mastercard, Revolut, and Google.
