Role Overview
We are seeking a highly experienced Senior Solution Architect (15+ years) to lead the design, governance, and delivery of an enterprise-scale ServiceNow platform within a large multinational oil and gas organization operating in the UAE and globally.
This is a cross-CoEI (Center of Excellence & Innovation) role, requiring architectural leadership across all major ServiceNow platform domains rather than a single module focus. The architect will ensure cohesive, scalable, and value-driven solutions across the enterprise.
While ITAM is a key program focus, this role requires broad, multi-module expertise spanning ITSM, ITOM, SecOps, HRSD, Workplace Service Delivery (WSD), and ServiceNow AI / market-facing AI capabilities.
The architect will operate within a SAFe delivery model and CoE structure, ensuring alignment to enterprise architecture, governance standards, and business outcomes.
Key Responsibilities
Define and own the end-to-end architecture across the ServiceNow platform.
Establish cross-domain architectural standards, patterns, and guardrails.
Ensure consistency and interoperability across all ServiceNow modules.
Drive platform scalability, resilience, and long-term sustainability.
Provide architectural oversight across all CoE domains (ITSM, ITOM, ITAM, SecOps, HRSD, WSD, AI).
Govern design decisions across Agile Release Trains (ARTs).
Lead architecture review boards and enforce design authority.
Define reusable frameworks and shared services across domains.
Design integrated solutions spanning multiple ServiceNow modules.
Ensure alignment between IT, HR, Security, Workplace, and Operations workflows.
Define enterprise-wide data strategies and service models.
Drive adoption of CSDM across all domains.
Define and evolve the ServiceNow platform roadmap across all business units.
Align platform capabilities with business transformation goals.
Identify opportunities to leverage AI and automation across workflows.
Architect integrations across ERP (SAP), HR, Finance, Security, and cloud platforms.
Define API strategies and event-driven architectures.
Ensure seamless data flow across enterprise systems.
Provide architectural leadership within SAFe.
Support PI Planning and architectural runway definition.
Ensure alignment between architecture and delivery execution.
Ensure compliance with UAE regulatory and enterprise security standards.
Align platform architecture with SecOps capabilities.
Mitigate risks across data, integrations, and platform design.
Act as a trusted advisor to senior stakeholders.
Mentor architects and senior technical consultants.
Drive alignment across business and IT leadership. Technical Platform Requirements
Cross-Platform Expertise
Deep experience across:- ITSM
ITOM (Discovery, Service Mapping, Event Management)
ITAM (HAM, SAM Pro)
SecOps (Security Operations, Vulnerability Response)
HR Service Delivery (HRSD)
Workplace Service Delivery (WSD)
ServiceNow AI / GenAI / Market Solutions
App Engine / CSDM
Platform Architecture & Data
Expertise in CMDB and CSDM across enterprise domains.
Strong understanding of cross-module data relationships.
Ability to design enterprise-wide data strategies. Integration Architecture
Strong experience with enterprise integrations (SAP, HR, Finance, Security).
API strategy (REST/SOAP) and event-driven architecture. Platform Governance
Experience defining development standards and CI/CD strategies.
Oversight of instance strategy, upgrades, and release governance. AI & Automation
Experience leveraging ServiceNow AI capabilities.
Ability to embed AI into enterprise workflows responsibly. Required Experience & Qualifications
15+ years of IT experience with 7–10+ years on ServiceNow.
Proven experience as an enterprise ServiceNow Solution Architect.
Experience across multiple ServiceNow modules (not single-domain).
Strong experience in large, multinational environments.
Experience in SAFe and CoE operating models. UAE-Specific Requirements
Experience in UAE/GCC enterprise environments (oil & gas preferred).
Understanding of regional compliance and operating models.
Ability to work in multicultural, distributed teams. Preferred Certifications
ServiceNow CTA (highly desirable).
Multiple CIS certifications across modules.
SAFe Architect or Agilist certification. Key Competencies
Enterprise-level architectural thinking.
Strong governance and decision-making ability.
Ability to design across multiple domains.
Strong stakeholder influence. Success Measures
Cohesive architecture across all ServiceNow domains.
Successful multi-module platform adoption.
Alignment between business outcomes and platform capabilities. Additional Notes
This role is responsible for ensuring the ServiceNow platform operates as a unified enterprise capability rather than siloed implementations, driving maximum business value across all domains.
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