MISSION
Missions are accomplished with people, driving towards a greater purpose. Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with- making it easier for them to onboard and retain the right driver for their business. At Foley we just don’t help our customers stay compliant – we help them thrive.
A positive attitude is everything. At Foley, we’ve created a culture that rewards kindness, enthusiasm, and a can-do attitude. Whether we’re working together internally or helping a customer solve a problem, we approach every challenge with a sense of humor, optimism, and determination to succeed.
ENTERPRISE CUSTOMER SUCCESS MANAGER
As an Enterprise Customer Success Manager at Foley, you'll play a pivotal role in managing and expanding relationships with our top-tier clients. This role demands a proactive and dedicated approach to account management, guaranteeing that our enterprise clients receive exceptional service and support. You'll act as a trusted advisor and primary point of contact, responsible for the satisfaction and growth of Foley’s most valuable accounts.
This is a remote option- those residing in CT, MA, GA, FL, SC, and TX are welcome to apply!
WHAT YOU WILL DO
In your first 90 days, you’ll
- Dive into a comprehensive understanding of Foley's products and services, grasping their potential impact on our clients' businesses.
- Assume ownership of a dedicated book of business.
- Acquire insights into the functioning of other Foley teams and how their contributions impact our clients.
Within your first 6 months, you’ll
Maintain Full Ownership: Take complete responsibility for managing a portfolio of enterprise accounts, ensuring all client needs and expectations are met.
In-Person Visits: Regularly visit top customers to strengthen relationships, gather feedback, and present new solutions that align with their business goals.
Regular Stakeholder Engagement: Establish and maintain communication with stakeholders at various levels within the client organization through regularly scheduled touchpoints.
Cross-functional collaboration: Work closely with other departments within Foley to tailor services that meet client demands and exceed expectations.
Impact Reviews and ROI Analysis: Regularly conduct impact reviews with clients to demonstrate the value of Foley’s services and discuss ways to maximize their return on investment.
Upsell and Cross-Sell Opportunities: Identify and pursue opportunities to upsell and cross-sell Foley’s products and services to enhance client success and revenue.
Issue Resolution and Support: Serve as the first point of contact for resolving any issues faced by clients, providing timely and proactive solutions.
Confidentiality and Compliance: Uphold the confidentiality of company and customer information per Foley’s policies and procedures.
Other Duties: Please note this job description isn't designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
WHAT WE’D LIKE YOU TO HAVE
- Proven success in strategic account management, particularly in an enterprise setting.
- Strong ability to communicate effectively with senior-level decision-makers and build multi-level relationships.
- Excellent program management, negotiation, and presentation skills.
- Salesforce expertise is highly desirable.
- A bachelor’s degree is strongly preferred.
This role is ideal for a resourceful, strategic-minded individual who thrives on meeting challenges and excels in a dynamic, cross-functional environment. If you are driven to deliver exceptional client experiences and foster long-term relationships, we encourage you to apply.
WHAT YOU’LL LOVE ABOUT FOLEY
The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customer's feedback – on Trustpilot
Outstanding benefits. 3 medical plans to choose from, 2 level dental, and 2 level vision plans. Generous vacation, sick, and personal time off. 401K plan with a match. We’ve got your back so you can live your best life.
It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.
Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.
Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face-to-face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.
What We Do, How We Do It
Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.
At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, and comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.
Where We're Headed
We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.
What It's Like to Work with Us
Diving deep into a niche industry and becoming an expert . . .
Continually growing and advancing . . .
Making lifelong friends during the process . . .
That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out:
Keywords:
Enterprise Client Success Manager
Enterprise Account Manager
Customer Success Director (Enterprise Accounts)
Enterprise Relationship Manager
Client Relationship Manager (Enterprise)
Strategic Account Manager
Customer Engagement Manager (Enterprise)
Enterprise Client Services Manager
Senior Customer Success Manager
Client Success Director (Enterprise Division)
Enterprise Client Advocate
Customer Success Lead (Enterprise Segment)
United States
