Hi. We’re Hummingbird.
We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.
Summary
Responsibilities
Configure,optimize, and own the scheduling tools that keep patients moving through care.
As a Cadence Epic Analyst at Hummingbird,you'llbe the technical driver behind scheduling configuration and demand management for our clients.You'llwork directly withourclient teamsand Epic IT counterparts to manage open tickets, support project work, and translate operational decisions into working Epic build. Your day is a mix of ticket triage, configuration work, client meetings, and contributing to cross-functional projectssuch asFast Pass settings andEpic Scheduling Improvementinitiatives.
This role is a good fit for someone who builds confidently in Epic, leads meetings with purpose, works through ambiguity withouthand-holding, and earns trust with clients by consistently following through.
What You'll Do
Review and work open tickets forour clientteams, coordinating with the client and Epic IT to test and migrate changes to production.
Configure andmaintainEpic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation.
Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders
Maintain referral notifications, appointment request reminders, and communication workflows.
Create andmonitorreports in Epic to support any of the above workflow responsibilities
Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics.
Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes.
Providetechnical guidance to schedulers, clinic staff, and contact center teams as needed.
Lead problem-solving conversations with client managers, surfacingissuesand driving toward resolution.
The Details
Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.
Work Location: Remote. You must work from a location within the United States with consistent internet service.
Work Type:Full-time
Benefits:Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more
Travel:2-3 times/year for company events or client visits
Compensation:Expected range is $80,000 - $103,000. New hires usually start between $80,000 – $95,000, depending on experience and internal equity.
What You'll Bring
2-4years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration.
Active Epic Cadence certification; this is a firm requirement.
Working knowledge of Epic Referrals workflows; formal certification is notrequiredbut meaningful hands-on familiarity is.
Ability to translate operational requirements and client decisions into Epic build without step-by-step direction.
Comfort leading client-facing meetings with operational managers and clinic stakeholders.
Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests.
Clear, direct communication style with both technical and non-technical audiences.
Analytical approach to monitoring performance data,identifyingpatterns, and recommending configuration improvements.
Nice to Have
Epic MyChart certification or equivalent hands-on experience.
Experience with Cheers or Hello World Epic modules.
Background working across multiple health systems or in a consulting or managed services environment.
What Helps You Shine
Please note that we use both your resume and your written and oral communication throughout the hiring process to understand your fit for this role.
Thoughtful, clear responses help us see your attention to detail, your professionalism, and your ability to communicate with care — all skills that are essential for success on our team.
A Note on Authentic Interviews
We believe the best hiring conversations are real ones. Notes are welcome, and jotting things down during the call is completely fine. What we ask is that youdon'tuse AI tools or similarassistanceto generate your responses in real time.We'regenuinely trying to get to know you: how you think, how you communicate, and whatyou'veexperienced. That connection matters to us, andit'shard to find when answers are scripted rather than interactive.
We'rea team that makes healthcare more human.We'dlove to meet the person behind your application.
Expectations for Focus and Presence
To support patients and each other, this role requiresyour fullattention during scheduled work hours. Our Outside Employment Policydoesn'tallow overlapping work or "job stacking," so any outside work must happen fully outside your Hummingbird schedule.
We value connection, teamwork, and being present, which is what keeps our clients supported and our team effective. Ifthat'swhatyou'relooking for,you'llfeel at home here. Ifyou'rehoping to hold another job during the same hours, this jobwon'tbe the best match.
Growth at Hummingbird
This role is a key part of our Application and Implementation team.You'llbuild depth in Epic scheduling configuration, client partnership, and technical project delivery while working alongside experienced analysts and implementation leads.
As you grow, you may have opportunities to expand your certification portfolio through Hummingbird — including MyChart and Hello World — and take on broader project ownership across clients and service lines. At Hummingbird, we believe good jobs should lead somewhere, and that starts here.
Required & Desired Skills
Please Note: The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience.
The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:
Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved. Equal Opportunity Statement Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.
Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.
