At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
EverPro is building a CX Operations function from the ground up, and the Customer Data & Insights Analyst is the analytical engine at its center. You will own the data infrastructure, dashboards, forecasting models, and health scoring systems that allow our Customer Success, Implementation, and Support leaders to run their shops and make confident decisions. Reporting to the Director of CX Operations within Revenue Operations, you will work closely with the RevOps, Finance, and Data Analytics teams to build a reporting foundation that scales with the business.
This is a high-impact, high-autonomy role. You will be given the opportunity to design and build the data foundation to drive growth across a portfolio of 17+ product brands. You will be expected to assess the current state, collaborate cross-functionally, prioritize ruthlessly, and build toward a durable reporting infrastructure while delivering value in the near term. Your work will directly support EverPro's revenue and retention goals by giving CX leaders the data clarity they need to act early and act decisively.
Responsibilities:
Retention & Revenue Analytics
Build and maintain the single source of truth for GRR, NRR, MRR churn, and expansion metrics
Align data definitions for key metrics across Finance, Sales, CX, and Analytics teams to ensure single sources of truth
Deliver daily, weekly, and monthly reporting rhythms aligned to CX and Finance needs
Partner with Data Analytics teams to align churn revenue processes across all product lines and close existing gaps
Customer Health & Risk Scoring
Design and maintain customer health scoring models that surface at-risk accounts early
Integrate health score signals into CX leadership reporting and renewal workflows
Build predictive churn models as data coverage matures
Dashboards & Business Intelligence
Own the CX analytics stack: build, maintain, and improve dashboards across Salesforce, Power BI, GuideCX and Customer Success Platforms
Partner with RevOps to align CX reporting to the broader revenue intelligence infrastructure
Define data quality standards and drive remediation when source data is incomplete or inconsistent
Strategic Analytics
Support cross-functional strategic initiatives with data analysis, model inputs, and reporting deliverables
Provide analytical support for annual planning, headcount modeling, and capacity forecasting
Synthesize trends across CS, Implementation, and Support into executive-level insights
Skills and Experience needed for success in this role:
5+ years of experience in analytics, business intelligence, or revenue/CS operations at a B2B SaaS company
Deep proficiency in tools like Power BI, SQL, and Excel — you independently write complex queries and troubleshoot data discrepancies
Strong working knowledge of SaaS retention metrics: GRR, NRR, MRR, churn, expansion
Experience building or maintaining customer health scoring models
Proven ability to work with incomplete, or fragmented data, and to build reliable reporting from it
Comfort operating in ambiguity: you can assess a problem, form a hypothesis, and make progress without waiting for perfect conditions
Strong communication skills — you can translate complex data findings for non-technical CX and executive audiences
Strongly Preferred
Experience with ChurnZero, Gainsight, or comparable CSP
Experience working with multi-product or multi-brand SaaS environments and fragmented data sources
Background in predictive analytics, cohort analysis, or AI applications in a business context
Familiarity with modern data warehouse tools (Databricks, Snowflake, dbt)
Prior experience building an analytics function or establishing reporting standards from scratch Where: US Remote
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States– if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program Compensation: The target compensation for this position is $105,000 to $130,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
