Summary:
We are seeking a highly skilled and motivated individual to join our team as an Executive & Operations Assistant (Finance, HR, and customer care). In this hybrid role, you will work closely with our CEO/Founder, gaining hands-on experience in the Health and Wellness Industry. We are looking for an organized and detail-oriented professional who is a quick learner and possesses excellent communication skills.
Key Responsibilities
- Support the CEO directly to ensure efficient company operations and the accomplishment of
goals. - Maintain and refine internal processes that support the CEO and the company, coordinating internal and external resources to expedite workflows.
- Manage communication with employees by liaising with internal and external executives on
various projects and tasks. - Plan and orchestrate work to ensure the CEO's priorities are met, organizational goals are achieved, and best practices are upheld.
- Process and review expense reports, ensuring compliance with T&E policies.
- Handle administrative tasks such as correspondence management, document preparation, scheduling meetings, and maintaining records.
- Collaborate with departments to manage vendor relationships effectively.
- Coordinate relationships with banks, external auditors, and other outsourced functions.
- Ensure compliance with company policies and procedures.
- Assist with employee events, benefits administration, and salary administration.
- Support new-employee orientations, including I-9 documentation.
- Assist the Executive in policy formulation, hiring, and salary administration.
- Manage online job postings, shortlist candidates, and schedule interviews.
- Administer benefit/401k plans, including claims resolution and invoice approval.
- Ensure timely processing and data integrity of various HR, payroll, and safety reports.
- Develop and maintain job descriptions.
- Assist in employee performance and salary reviews.
- Prepare reports for audits as requested.
- Answer around 45-50 emails per day to help customers troubleshoot problems and follow
policies. - Work cross functionally with our sleep coaches, product, engineering to report bug/crashes/user feedback, address user requests, and suggest ways to improve our
metrics.
Qualifications
- Bachelor's degree in accounting or business administration.
- 1+ years of customer care associate experience.
- A minimum of 5 years of relevant experience in admin/ops roles.
- Demonstrated vendor management experience.
- HR liaison experience with third-party payroll management firms & Experience in payroll management.
- Strong organization and project management skills (You will be coordinating multiple projects).
- Excellent written and verbal communication skills.
- Proficient in basic data analysis and reporting (Excel-based).
- Tech savvy - Proficiency with office productivity tools and can quickly learn new software and systems.
- Strong prioritization and time-management skills.
- Research skills, going above and beyond to cut costs.
United States
