From the CEO
See Here How To CRUSH Your Application To Assistant Launch
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Remote opportunity, candidates must be located in North or South AmericaCompensation: 20-25k USD| Unlimited PTO | Fully Remote |
About Assistant Launch
The Assistant Launch team is on a mission to help founders and busy professionals buy back their time and scale their business and personal lives by leveraging world-class Executive Assistants, Support, and Systems. To our clients - it’s like magic. What we do changes lives.
Our CEO, Ryan Brazzell, is a seasoned founder who has scaled and led several companies to remarkable success, growing his first company to eight figures. He has dedicated the last five years building a world class team at Assistant Launch to help Founders ‘Bend Time’ and do more of what they love to do by leveraging EA’s. For the past two years, he has led the Boundless AI Mastermind, a mastermind for founders to grow their AI skills, share what they’re building, and stay head of the AI Landscape. He regularly speaks on stages about A.I., Systems, and Buying Back Your Time.
Learn more about what we do at Assistant Launch
About the Role
As Client Success Lead at Assistant Launch, you will be the linchpin of our client support team. Your mission is to empower our team of Executive Assistants (EAs) to deliver world-class service, ensuring our clients’ success every step of the way. You’ll work closely with our Client Success Manager (CSM) to build and refine processes, create client satisfaction playbooks, and proactively address client needs. Your leadership will help lay the foundation for our expanding Client Success team.
Responsibilities Success Metrics
- Leadership Mentorship
- Guide and mentor our team of EAs to exceed quality standards.
- Review schedules, manage communication, and ensure clients feel they’re gaining valuable time back.
- Measure and track EA performance improvements.
- Create and update streamlined, user-friendly playbooks for tools like Salesforce, Redtail, and Notion.
- Ensure EAs have the tools and resources to be irreplaceable assets to clients.
- Monitor client happiness through regular check-ins and feedback tracking.
- Anticipate client needs with a proactive approach.
- Drive client loyalty and retention by consistently exceeding expectations.
- Continuously refine and enhance service delivery for efficiency.
- Identify trends and implement solutions to address emerging client needs.
How We Hire: The Process
Step 1: Application, which includes a 1-min video: How To CRUSH Your Application To Assistant Launch
Step 2: 15-Minute Initial Chat
Step 3: Strengths Tests
Step 4: 30-Minute Video Call
Step 5: Test Project
Step 6: Final Call with the CEO
Step 7: Offer
Taking the time to apply means a lot to us! If you apply, you’ll hear from us, whether we feel you’re a good match for us, or not, as part of our process.
Requirements
- Required
- 2+ years of experience as an Executive Assistant or in a similar role, with team management experience.
- Strong organizational, communication, and interpersonal skills.
- Proven ability to develop and implement processes effectively.
- Proficiency in CRM and project management tools (e.g., Salesforce, Monday.com).
- Experience mentoring and motivating a team.
- Preferred
- Familiarity with tools like Asana and Notion.
- Exceptional problem-solving skills and a proactive mindset.
- Background in client success or customer-facing roles.
- Advanced proficiency in modern productivity tools and systems.
Benefits
Perks Benefits:
- We offer Unlimited PTO, development training, and a robust, nourishing culture team that is world-class.
- Quarterly Team Retreats: Both in-person and remote, including trips to our San Diego,CA office.
- Monthly Learning Allowance: $50/month for your personal and professional growth.
- Mental Wellness Support: Access to a company Headspace account.
- Personal and Professional Development: Paid learning tracks, mentorship, and resources. It’s our responsibility to help our people grow.
Costa Rica
