About RYZE:
The Role:
The Role
RYZE Superfoods has built one of the fastest-growing wellness communities on Facebook — nearly 500,000 members and climbing. Our How I RYZE group is at the heart of how we connect with customers, gather real feedback, and build brand loyalty every single day.
We're looking for a detail-oriented, reliable Virtual Assistant to help us keep that community running smoothly behind the scenes. This is a data-forward, process-driven role for someone who thrives on structure, cares about accuracy, and understands why a well-organized dataset matters just as much as a great response in the comments.
What You’ll Do
Post & Comment Tracking
Track all posts and comments from the group daily, using moderator-flagged posts as your starting point
Maintain clean, structured records of all community activity for downstream reporting and trend analysis
Moderation QA
Complete the daily FB Moderator QA checklist (approx. 1+ hour/day), reviewing shift records for completeness and flagging gaps
Help ensure moderation quality stays consistent as the community scales
Build toward cross-training as a backup moderator for coverage gaps
Data Categorization & Reporting
Pull monthly exports of group statistics and engagement data from Facebook
Clean, categorize, and upload data into Notion following established taxonomy
Support the Social Health Dashboard by ensuring the right data flows into the right places
Maintain organized archives of removed posts in formats digestible for leadership
Growth & Initiative Tracking
Own weekly Growth Tracking — pulling in member data, post volume, and relevant moderator notes
Compile post and data collections for specific initiatives (launches, giveaways, new products) with full impact views
Flag emerging trends or patterns you notice in community activity
Administrative Support
Assist with post scheduling, SH approval housekeeping, and ClickUp/Notion organization as needed
Support the FB Health Dashboard as it develops
What We’re Looking For
Proficiency in English with excellent verbal and written communication skills.
Previous experience in virtual assistance, administrative support, or customer service (experience in food service is a plus).
Comfortable using tools like Google Workspace, Trello, Slack, Excel, and order management platforms (e.g., Toast, Square, etc.).
Strong organizational skills with attention to detail and meManaged and moderated high-volume online communities, maintaining organization and ensuring discussions remained productive and aligned with community standards.
Developed and consistently followed detailed systems to maintain accuracy and efficiency when handling large amounts of repetitive data and content.
Demonstrated the ability to execute established processes exactly as written, with a strong attention to detail and minimal need for oversight.
Proficient in Notion, Google Sheets, and Facebook, with a proven ability to quickly learn and adapt to new software and digital tools.
Communicated proactively and professionally in writing, consistently meeting deadlines and maintaining a strong record of reliability and accountability.
Enjoy organizing and maintaining clean, accurate datasets, with a focus on creating systems that improve clarity, usability, and efficiency.
What We Offer:
