Job Title:
Fashion Customer Service (German-speaking) Remote TR05Job Description
Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a global luxury brand?
Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative (remote from Spanish mainland) who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment.
Why You’ll Love Working with Us
At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador.
Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.
Your Day-to-Day:
Deliver exceptional customer support through phone, email, chat, and digital channels
Provide pre- and post-sales guidance, ensuring every customer feels valued and understood
Maintain expert knowledge of products and collections
Log and manage all interactions within our systems, meeting SLA and quality standards
Escalate issues as needed to ensure seamless customer satisfaction
Collaborate with Team Leaders, support teammates, and attend regular meetings
Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed
What You Bring to the Team:
C2 German and advanced English skills
Experience in customer service, ideally within a Contact Centre environment
Strong communication skills — written, verbal, warm, and professional
Ability to build rapport quickly and show genuine empathy
Organized, reliable, and able to prioritize in a fast-paced environment
Able to navigate decisions with both customer needs and brand guidelines in mind
Proactive, positive, and adaptable — a true “can-do” mindset
Passion for fashion, styling, and helping customers feel their best
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
Schedule: Rotative between Monday - Saturday, 09:00h to 18:00h
Salary 19.623,94 + 3.300 euros gross/year in bonus
Opportunity to work remotely from Spain (mainland)
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1736480
Location:
ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements:
English, German (Required)Time Type:
Full time
Concentrix is a global business services company that provides customer experience, talent acquisition, and workforce management solutions. The company operates recruitment and staffing services, offering positions across various sectors including customer engineering, business analytics, and talent acquisition roles. Concentrix serves clients through both work-from-home and office-based models, demonstrating flexibility in how they deliver their services. The company maintains a strong commitment to equal opportunity employment and operates internationally with locations including the Philippines and Germany.
