Job Title
Field Service Engineer- Cathlab (Location - Patna)Job Description
Job title:
Field Service Engineer
Your role:
Delivery:
The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
The FSE would also provide Demonstration Support for the system in the region
The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
The FSE would implement FCO
Selling :
As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
FSE would coordinate the process of Spare parts Sales with the Customer
Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview
The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.
Service Administration
The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.
Customer Satisfaction
FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.
You're the right fit if:
3+ years of exp into Cathlab machines.
Experience in Service, Maintenance and installation.
About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
India
