JOB SUMMARY:
The Field Service Engineer provides an advanced level of service and consultation to the customer’s applications needs related to water treatment.This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty. This is a remote / field position that will require travel through the Western NY.
Provide in-depth advice on customer applications for optimal performance results
Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
Deliver customer technical training as required
Identify new business opportunities and transfer sales leads to the sales teams
Provide comprehensive customer service report according to RMC policies using RMC tools
Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
Complete all administrative requirements including basic skills/safety training courses
Manage inventory / supplies required at customer site
Deliver upon service KPIs, including safety, productivity, customer satisfaction
Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
Perform similar/related duties as needed
EDUCATION/SPECIAL LICENSES OR CERTIFICATION:
Bachelor’s degree in chemistry, engineering, or related field required
Valid driver’s license
EXPERIENCE:
Minimum of 3-5 years of maintenance water treatment or Waste Water industry related experience required
Expert level knowledge of water treatment fundamentals, practices, and terminology
SKILLS:
Excellent presentation, verbal, and written communication skills
Deep knowledge base in cooling, boiler, wastewater and food sanitation
Proficient in the use of monitoring and diagnostic tools
Able to build professional customer presentations using MS Office tools
CRM software
COMPETENCIES:
Analytical
Problem Solving
Planning, priority setting, and time management
Autonomous
Ability to succeed in a fast-paced environment
Quality and detail oriented
Teamwork
Transparency in communication
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:
Sit or stand for extended periods of time
Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
Ability to climb stairs and ladders
Visual acuity necessary to utilize computers and electronic devices
Extra hours and some travel may be required
Rochester Midland Corporation (RMC) is a water treatment company that provides advanced service and consultation for industrial water treatment applications. The company specializes in water treatment solutions including cooling systems, boiler treatment, wastewater management, and food sanitation applications. RMC delivers comprehensive field service engineering, equipment installation, calibration, and maintenance services to secure optimal performance and customer satisfaction. Their service offerings include remote monitoring, chemical feed systems management, and customer technical training to support long-term customer loyalty.
