Work Set Up:WFH Work Schedule: 9 AM - 6PM EST (M-F) Equipment: BYOD (16 GB RAM)
What does a day in the life of an FinancialUnderwriterlook like?
Vetting & Eligibility Review:
Daily review and processing of organization eligibility requests, address verifications, and name/identity checks through internal queues (EFT, Standard Vetting, Enhanced Vetting).
Conducts in-house compliance reviews, manages the NPO Sync Queue, and performs one-off eligibility assessments as exceptions arise.
Keeps the vetting playbook current with procedural updates.
Financial Operations & ACH/EFT Processing:
Processes Electronic Funds Transfers (EFT) daily and handles ACH/NOC processing on a weekly cycle.
Reviews outstanding checks across all bank accounts, manages holds on organizations with stale or unresolved checks, and imports stale check data into TDS and Wells Fargo systems on a monthly basis.
Data Management & Reporting:
Produces a daily operations snapshot and contributes data for the weekly slide deck and monthly metrics reporting package.
Maintains the DC file share to ensure records are organized and accessible. Periodically reviews upcoming Panorama CRM renewals to support account continuity.
Compliance & Risk Screening:
Runs and reviews Membercheck batch scan results on a weekly basis to identify potential compliance flags.
Works within established vetting standards to ensure organizations meet eligibility requirements before funds are released or accounts are activated
Support & Escalation Handling:
Manages the Zendesk support ticket queue and the Requested Changes Queue daily.
Responds to escalations from Sales and Account Management teams via email and handles ad hoc compliance or eligibility questions.
Participates in team stand-ups, one-on-ones, and cross-functional meetings.
What are the required qualifications for an Financial Underwriter?
Experience with payment processing concepts — ACH, EFT, NOC processing, and check management
Comfortable working in multiple platforms simultaneously(CRM, ticketing systems, banking portals)
Proficiency with Microsoft Office, especiallyExcel for data tracking and reporting
Ability to interpret and apply compliance or eligibility criteria consistently across a high volume of cases
Familiarity with nonprofit or charitable organization structures is a plus
Ninja Perks and Benefits
Remote setup
Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja! Are you ready?
If you are interested, you can access your instant interview here:https://alpharun.com/i/eKrZ2SGbsRYPeA5Tmy-qa
#Supportninjajobs
SupportNinja is a business process outsourcing and customer support company that provides remote staffing and operational support services. The company specializes in financial underwriting, vetting, and compliance operations for organizations, handling tasks such as eligibility review, ACH/EFT processing, and risk screening. SupportNinja operates with a focus on remote work arrangements, allowing team members to work from home while managing critical financial operations and customer support functions. The company emphasizes growth opportunities and professional development for its employees.
