Why General Motors Insurance?
Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers - standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.
Powered by unique insights from GM's connected technology, you'll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step-from quote to policy servicing to claims.
You'll collaborate across GM's ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It's the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you'll contribute to a new enterprise business that's creating tangible value for consumers nationwide - showing how insurance, when truly connected, can become a loyal companion to every GM journey.
This position will be posted until filled.
About the role
The First Party MP/PIP Claims Supervisor will be responsible for providing and supporting a "Best in Class" insurance experience by managing and providing leadership to a team of Claims Adjusters. As a First Party MP/PIP Claims Supervisor, you will play a crucial role in overseeing the claims process, ensuring efficiency and accuracy while providing exceptional customer service. With your strong leadership, problem-solving skills, and knowledge of the insurance industry, you will guide a team of First Party Adjusters to deliver timely and fair resolution to claims. The ideal candidate will demonstrate a "start-up" mindset, embracing change, innovation, creativity, and a relentless determination to win.
Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process
Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
Coach, mentor, and teach Claims Adjusters to support their continued growth and improvement
Consistently work to develop all Claims Adjusters
Serve as an expert resource to representatives and colleagues regarding claims team processes and procedures
Review and evaluate claims, ensuring accuracy and adherence to company policies and procedures
Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters
Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction
Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management
Use established monitoring systems to QA, monitor, and evaluate performance
Generate appropriate action plans to enhance and improve performance of under-performing representatives
Effectively use reward and recognition tools to drive business results and associate satisfaction
Identify and implement strategies that will enhance the customer experience and improve productivity and performance
Perform other duties as assigned
Conform with all company policies and procedures
What makes You an ideal candidate?
Current National Experience with First Party Injury MP/PIP
Knowledge and understanding of the insurance industry
Advanced understanding of personal lines auto and/or casualty claims
Knowledge surrounding common industry claims systems and vendor products. (ex. Guidewire, Copart, ARMs, ISO, etc.)
Must have a passion for providing outstanding customer service
Possess strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict
Excellent oral and written communication skills
Demonstrated ability to link specific activities to desired results
Proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization
Strong knowledge of insurance policies, coverage, and claims settlement procedures
Ability to thrive in a collaborative environment with an eagerness to share ideas and support others
Effective analytical and problem-solving skills, with the ability to assess liability and coverage accurately
Attention to detail and ability to handle multiple tasks in a fast-paced environment
The ability to be resilient, bounce back from setbacks, and keep pushing forward with a positive attitude
Education & Work Experience
High School Diploma or equivalent required; Bachelor's Degree in a related field preferred
5+ years of auto claims and/or casualty handling experience required
3+ years of customer service experience required
Prior FPI Leadership experience strongly preferred
Prior experience in coaching, training, and/or mentoring individuals preferred
Licensing
Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required
Insurance designation (CPCU, SCLA, etc.) preferred
Additional Knowledge and Skills
Working effectively within an AI enabled environment:
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Remote
NOTE: We are unable to consider candidates who require visa sponsorship for this position
This position is not open to agency submissions
#GMFJobs #LI-Remote #LI-CH1
The base range for this role is: $73.500 - $147.000
At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.
This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.
