Helpline Counselor 4x10 Weekends + 1 Weekday (Remote, Florida residents only)
Industry: Essential community services
Location: Fully remote in the state of Florida
Schedule: Full time, 40-hour permanent schedule of 12am - 10am Friday, Saturday, and Sundays, plus one weekday of your choosing from 9am-7pm
Training Schedule: Monday - Friday, daytime, for 9 weeks starting in September 2026
Compensation: $45,000 annual salary, plus generous benefits package (see below)
Summary of Mandatory Qualifications:
Must be a Florida resident living within the state
Be available remotely during the day Monday-Friday for nine (9) weeks of initial training to begin in September 2026
Must agree to work 10 hour overnight shifts every Friday, Saturday, and Sunday as part of your regular schedule.
Have at minimum an associate's degree from an accredited university
Have four (4) years of combined education and relevant work experience (see below)
Ability and interest in de-escalating callers experiencing crisis
Ability to pass a level two (2) DCF background screening and a drug test
Full Job Description
About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.
About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
We think the ideal candidate is someone who:
Is willing and able to learn our approach to crisis counseling through training and experience
Has demonstrated the ability to conduct self-care
Shows compassion, empathy, and respect to people from different cultures and backgrounds
Prefers to work autonomously once adequately trained
Is motivated to grow and learn in the position through training and coaching
Is passionate about assisting others and has a background in service
Is technologically savvy and able to take notes while talking or listening
If this describes you, please read on!
Requirements
To be considered for this position, you must:
Be a Florida resident residing within the state
Have a secure, quiet, and confidential workspace with reliable internet
Be free from caregiver responsibilities during work hours
Be able to pass a level two (2) DCF background check and drug test prior to employment
Meet or exceed our education requirement:
A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
Have a minimum typing speed of 30 WPM
Be comfortable with a phone and virtual chat-based work environment
Be available remotely during the day Monday-Friday for nine (9) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete)
Commit to working full shifts on Saturdays and Sundays as part of your regular schedule
Benefits
We know satisfied employees are key to a thriving business. That is why we are pleased to offer:
Full-time employment at an annual rate of $45,000
100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
Dependent health, vision, and dental plans available for purchase
403(b) retirement plan with potential for variable annual employer contribution
Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
Nine (9) paid holidays throughout the year
100% paid nine (9) week upfront training, plus future opportunities for employer-sponsored certifications
Work supplies such as company laptop, mouse, headset, paper, and pens
Our Commitment to Inclusion
We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their background aligns with this opportunity.
Build a challenging and rewarding career with us! We look forward to your application.
Please only apply to one active listing at a time
211 Broward is a free, anonymous, 24-hour helpline that provides listening support, information, referral, and crisis services to community members facing life challenges. The organization connects callers with nearly 3,800 programs and services available in their area, operating as a virtual call center that delivers crisis intervention, suicide prevention, basic needs assessments, and supportive listening services via phone and virtual chat. Their mission is to fill a critical need in the communities they serve by offering a compassionate resource for individuals seeking answers and support.
