Location: Remote (United States)
Work Model: Remote
Industry: Healthcare / AI
Compensation: $80K-$100K base, plus health insurance
About the Company
Our partner is a fast-growing healthcare startup building AI-powered clinical-training avatars. The company is at seven-figure ARR with several million dollars in pipeline, onboarding roughly ten schools per week, and expanding from a focused niche into a much larger market. They are closing a bridge round with a Series A planned for later this year. The team is small, around five people, casual and close-knit, and moving fast.
The Opportunity
This is a true founding generalist role, described internally as bringing on another founder without the equity. The immediate focus is customer support: walking clients through the platform, setting up accounts via the admin portal, and onboarding new customers, all of which requires learning the product well. No coding is required.
Beyond hands-on support, you will design and scale the systems behind customer support, handle general internal operations and documentation, and help bridge the gap between engineering and the business. There is also room to take on early-stage outbound pipeline generation over time. The role is broad by design, and given the team's size, there is significant flexibility in what you can grow into.
Responsibilities
Provide hands-on customer support and walk clients through the platform
Set up and onboard new customer accounts via the admin portal
Design and scale repeatable customer support systems
Handle general operations, documentation, and cross-team coordination
Bridge communication between engineering and the business side
Contribute to early-stage outbound pipeline generation as needed
Requirements
Well-spoken, strong communicator, comfortable in a people-facing role
Smart, driven, and able to think at a systems level, not just execute one-off tasks
Startup-minded, with a real understanding of early-stage company life
Willing to roll up your sleeves and do the grunt work
Comfortable working in admin portals and learning new systems (no coding or CS background required)
Strong cultural fit: personable, collaborative, team-oriented
Bonus: prior startup or small-company experience
The company is a fast-scaling B2B SaaS provider building AI-powered conversation intelligence solutions for revenue teams. They recently raised a $30M funding round and are experiencing exceptional growth of 10-50% month over month. Their platform leverages AI to analyze and optimize conversations for sales and revenue teams, helping them improve performance and outcomes. With a lean team of around 40 people, they are focused on delivering best-in-class conversation intelligence technology to the B2B market.
