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Franchise Accounting Support Manager


United States

Job Description

We Play to Win!

Big goals. Big achievements. Big impact.

ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!   

What We Offer:

  • Medical, Dental, and Vision start the first day of the month following your date of hire
  • 401 (k) match
  • 15 days paid time off and paid holidays, including 2 floating holidays
  • Career growth and advancement

Franchise Accounting Support Manager

The role of the Franchise Accounting Support Manager for SMR and SMC is to serve as a knowledgeable and consultative support to our system of franchisees, their teams, and other Franchise Support Center departments in all areas of finance and accounting.

What you'll do:

  • Manage assigned network of large complex franchises.
  • Assist franchises with establishing revenue objectives, KPI’s and strategic growth and profitability plans.
  • Conduct regular meetings to measure performance, manage fee reporting, and audit preparation.
  • Assist franchisees with classes, items/services to enable data capture, aggregation and P&L benchmarking.
  • Engage assigned network to encourage use of standardized chart of accounts and remedy transactional departures from standards.
  • Foster discipline and consistency with financial record keeping throughout the franchise systems to emphasize timely and accurate measurement of financial results.
  • Participate in querying assigned network to gain insight into most successful operational practices.
  • Coach franchisees and leverage internal colleagues to demonstrate the value-add proposition and foster change management.
  • Work in conjunction with other subject matter experts to offer observations and recommendations to improve franchise performance in a holistic manner.
  • Respond to accounting inquiries from the franchise systems.
  • Expand general accounting support offerings to franchise systems.
  • Provide accounting/finance training to Academy of Service participants for SMR.
  • Other accounting/finance -related activities, as deemed appropriate by the Department Director

What you bring:

  • Extensive knowledge of QuickBooks Desktop and QuickBooks Online including setting up Chart of Accounts, Classes, Items/Services, creating Invoices, custom reports, etc.
  • Excellent verbal and written communication skills
  • Great listening and organizational skills
  • Adept in problem analysis and solving.
  • Possess attention to detail, initiative, and sound judgment.
  • Ability to be resilient and adapt.
  • Excellent customer service orientation
  • Ability to consult with independent business owners in impactful capacities.
  • Training or support experience a plus
  • Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel)
  • Microsoft Power BI knowledge preferred.
  • Minimum 10 years advanced accounting experience
  • 4-Year degree (or MBA) in Finance, Accounting or equivalent
  • Advanced knowledge of financial concepts, budgeting, and financial modeling required.

Work Location: This role is 100% remotely based.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at [email protected]

California Applicants:

Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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