Headquarters: Hamburg, Germany
Become a hey contact heroes partner and work flexibly on exciting inbound projects!
Are you a freelancer with experience in customer service looking to join a dynamic network? We’re seeking dedicated partners within the EU (excluding Germany) to support us in our inbound customer service projects.
Responsibilities
What to Expect:
- Diverse Projects: Work on innovative customer service projects for exciting clients.
- Flexibility: You’ll work from your own location—all you need is a dedicated workspace and a stable internet connection.
- Autonomy: As a freelancer, you’ll have flexibility in managing your time and can decide for yourself how to structure your workday.
Your Responsibilities:
- Inbound Communication: Handling inquiries by phone and in writing—always with a focus on excellent customer service.
- Solution-Oriented Work: You answer customer questions, resolve issues, and ensure a positive customer experience. Professional Support: You are the first point of contact for customers and work closely with our internal teams.
Qualifications
What you bring to the table:
- Location: You live in another EU country (outside of Germany) and have a registered business with a VAT ID
- Customer service experience: You have previously worked as an agent or in a similar role.
- Language skills: You speak and write German at the C1 or C2 level—clearly, error-free, and with a customer-focused approach.
- Strong communication skills: A friendly demeanor, a solution-oriented approach, and confident verbal and written expression.
- Basic technical skills: You are proficient in using common tools and systems, such as CRM or ticketing systems.Freelancer status: You are officially registered as a freelancer and can work within the EU.
Benefits
Why work with us?
- Partnership on equal terms: We offer you exciting projects and a long-term collaboration.
- Fair compensation: Transparent and tailored to the scope of your work.
- Support: You’ll be part of a motivated network that’s there to support you with advice and assistance.
Interested?
Then get in touch with us! Send us a brief description of your customer service experience and your contact information. We look forward to getting to know you and welcoming you to our team as a partner!
Let’s make customer service a shared success—together with the hey contact heroes!
To apply: https://weworkremotely.com/remote-jobs/hey-contact-heroes-gmbh-freelancer-im-inbound-customer-service-innerhalb-der-eu-100
