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Fulfillment Specialist (Permanent Work from home)

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Lightspeed Commerce

Job Description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Fulfillment Specialist (Permanent Work from home) to join our team in Manila.

As a Fulfillment Specialist, your role entails coordinating and processing hardware sales orders, including new and existing ones from our distribution partners. You will handle resolving order and shipment issues, managing returns, warranty claims, and related processes. You will be collaborating closely with our sales and GTM Operations teams to ensure excellent customer assistance and operational efficiency.

What you’ll be doing:

  • Address inquiries regarding hardware shipments and returns, both from customers and internal teams, via phone and email.
  • Process orders from the webstore and ensure timely fulfillment while maintaining the website's current status.
  • Monitor and manage various communication channels including Slack, email inbox, and phones to handle multiple queues efficiently.
  • Coordinate with Warehouse partners to guarantee prompt and accurate delivery of physical purchases and manage returns effectively.
  • Thoroughly document and monitor customer issues and resolutions using ZenDesk and Salesforce platforms.
  • Facilitate communication regarding backorders and inventory levels within the North American sales organisation, providing necessary updates to customers.
  • Verify and maintain accuracy of customer account information.

What you need to bring:

We're looking for a candidate who has experience with the following:

  • Previous experience in a similar or administrative position
  • Exceptional proficiency in time management, multitasking, and organisational skills
  • Strong focus on detail
  • Recognised knack for problem-solving, with a demonstrated ability to anticipate change and proactively adjust priorities
  • Prior experience operating in technical settings
  • Previous familiarity with CRMs and in fulfillment is a bonus!
  • Excellent communication skills in English, both written and verbal

Our hiring process is very straightforward. You’ll undergo a preliminary video screening and the whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic!

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a permanent work from home environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy and healthy:

  • Market-leading salary package
  • Permanent work from home setup
  • Coworking space available, if needed
  • We follow the PH holidays!
  • Benefits you can enjoy from day one:
    • HMO for you and your 2 dependents (Maxicare)
    • 15 Vacation leaves
    • 10 Sick leaves
    • Government Mandated Benefits
    • Reimbursable FoodAllowances of 1000PHP per month
    • Health and wellness benefit of 7500PHP per year
    • Free LinkedIn Learning License
    • Free access to Mental Health support and coaching services
  • Opportunity to grow your career in a company that values internal mobility
  • Exciting online and in-person events hosted regularly by our Manila Culture Club

Not yet convinced?

For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book!

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Advice from our career coach

To stand out as an applicant for the Fulfillment Specialist position at Lightspeed, you should know that the company values diversity, inclusion, and a friendly work environment. Here are some tips to help you stand out:

  • Demonstrate your experience in coordinating and processing hardware sales orders, resolving order and shipment issues, and managing returns and warranty claims.
  • Showcase your exceptional time management, multitasking, and organizational skills.
  • Highlight your attention to detail and problem-solving abilities.
  • Emphasize your experience in technical settings and familiarity with CRMs.
  • Ensure your communication skills in English, both written and verbal, are strong.
  • Prepare for a preliminary video screening as part of the hiring process.
  • Focus on the benefits of working at Lightspeed, including the permanent work from home setup, career growth opportunities, and comprehensive benefits package.
  • Check out Lightspeed's Glassdoor, website, LinkedIn, and YouTube pages for more information about the company culture.
  • Remember that Lightspeed is an equal opportunity employer and values inclusivity in the workplace.

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