about the role
This is the first software engineering hire at Otonomee and a key role in building the company’s AI capability and platform. You will report to the CTO, with a dotted line to the Product Builder.
You will design, build, and ship AI-powered applications end-to-end — spanning backend, data, APIs, and lightweight UI — while establishing the foundation of the Enterprise AI Platform on Azure.
In the early phase, this role is highly hands-on. You will turn ambiguous business problems across multiple teams into working solutions using AI-native development tools. As the team grows, the role will evolve toward platform architecture, integrations, and technical leadership.
Why This Role
This is an early and high-impact founding engineering role in a company building its AI platform from the ground up. You will take ownership of how AI applications are designed, built, deployed, and scaled across a real CX client environment.
You will work hands-on across the full stack — from backend and data to APIs and lightweight UI — shipping production-ready AI solutions end-to-end. With direct exposure to leadership, you will play a key role in shaping the technical foundation of the business while owning delivery from concept to production in a fast-moving, AI-native environment.
your profile
What You`ll Be Doing
AI Application Development
Build and ship end-to-end AI applications (backend, data, APIs, UI)
Turn ambiguous problems into working software quickly
Use AI-native tools to accelerate delivery
Apply key AI patterns (RAG, agents, prompt engineering, evaluation) Platform & Infrastructure
Build and scale the AI Platform on Azure (multi-region)
Own core components: APIM, identity, networking, observability, data
Establish CI/CD,IaC, testing, and deployment standards Integrations
Integrate with internal and third-party systems (CRM, CX platforms)
Work with tools like Zendesk, Genesys, Intercom, Microsoft 365
Build APIs, webhooks, and event-driven systems Security & Compliance
Embed GDPR, ISO 27001, SOC 2 (and others) into the platform
Partner with Security/GRC on data protection and accesscontrol Collaboration & Operations
Partner with Product on roadmap and build-vs-buy decisions
Document systems, architecture, and processes
Monitor production systems and improve performance, cost, and reliability About You
Engineering & AI
Proven experience shipping full-stack applications end-to-end
Hands-on with AI/LLMs (e.g. Azure OpenAI, OpenAI, Anthropic)
Experience with RAG, vector databases, and agent-based systems
Confident using AI-native dev tools to accelerate delivery Technical
Strong backend skills (Python, C#/.NET, or Node.js)
Working frontend capability (React, Next.js, or similar)
Experience with Azure and cloud architecture
Familiar withIaCand CI/CD pipelines Systems & Scale
Experience integrating SaaS platforms via APIs/events
Understanding of production systems and reliability
Working knowledge of security and compliance frameworks Mindset & Communication
Comfortable as a founding engineer in an early-stage environment
Strong product thinking and problem-solving ability
Clear communicator across technical and non-technical audiences
Self-sufficient, proactive, and effective in remote teams
The following are desirable but not required:
Experience with CX platforms (Zendesk, Intercom, Genesys)
Startup/scale-up experience
Experience building internal platforms or tools
Exposure to compliance-heavy environments
why us?
Fully Remote work based in Portugal
A competitive salary
Benefits
Equipment provided
Home office allowance
Online Gym and Wellbeing Studio
The opportunity for professional growth
Fun company events and team outings
Autonomy and Responsibility OTO1
Otonomee is an AI platform company building artificial intelligence capabilities for the contact center and business process outsourcing (BPO) industry. The company develops three categories of AI tools: internal operational tools that improve how the business runs, frontline agent tools that enhance contact center representative effectiveness, and selective client-facing solutions where existing platforms cannot meet specific needs. Otonomee is building an enterprise AI platform on Azure designed to integrate with major CX platforms like Zendesk, Genesys, and Intercom. The company is in its early stage, establishing its product and engineering foundation with a focus on AI-native development and real-world deployment in contact center environments.
