General Claims Adjuster - Personal Lines (Large Loss)

This is a permanant work-from-home position.

Required:

Strong customer service competency

The ideal candidate will also have the following:

Xactimate experience

Construction/Contractor experience

Prior claims handling experience

Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends over the phone or in office environment. Field CAT duty is typically not required for this role but could be requested if need arises.

Compensation Grade: G2

Job Description Summary

Job Description

Key Responsibilities:

• Participates in complex litigated and non-litigated claims and provides technical assistance and consultation to state/regional leaders and claim associates

• Conducts onsite field investigations and field re-inspections of large exposure personal lines claims and coordinates rebuilding of damages with contractors, various trades and architects.

• Maintains current knowledge of assigned insurance lines court decisions which may impact the claims function, current guidelines and policy changes and modifications. This may require attending various seminars or training sessions.

• Mentors field claims associates to develop their technical and building knowledge and may provide advice, counsel or formal training.

• Participates in catastrophe (CAT) events as requested by the Technical and or Field Office.

• Visits top third tier agents to market claims capabilities.

• Delivers outstanding customer service experience to all internal, external, current and prospective Nationwide customers.

• Adheres to high standards of professional conduct while providing the delivery of superior claims service support

May perform other responsibilities as assigned.

Reporting Relationships: Reports to PL Claims Manager, Property.

Typical Skills and Experiences:

Education: Undergraduate degree or post-graduate studies preferred.

License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: Eight to ten years of property settlement and/or construction experience preferred.

Knowledge, Abilities and Skills: Must have exceptional customer service skills. Proven ability to meet customer needs and provide outstanding service by informing customers of the claims process, setting service expectations from the beginning of the loss through the conclusion, while ensuring a positive customer experience. Demonstrated decision-making and analytical skills. Strong verbal and written communication skills with the ability to communicate with field leadership, staff management, legal and other departments. Ability to operate various claims systems, related software and Xactimate (software tool used for estimates) are required. Requires superior knowledge of personal lines insurance operations, field and staff functions, industry trends, and project management. Confirmed superior knowledge of best claims practices used to resolve the most serious, large and complex personal property claims. Demonstrated knowledge of insurance contracts, familiarity with court proceedings affecting legal liability for all lines of insurance, knowledge of claims systems and evaluation of contents are required. Strong knowledge of home construction, building materials and repair processes.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office or field claims environment. May require ability to sit and use phone and personal computer for extended periods of time. Representatives must be able to operate an automobile and have a valid driver's license with a safe driving record, make physical inspections of accident scenes and property loss sites outdoors, climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures regardless of weather conditions. Must be able and willing to work irregular hours (may be on-call) and to travel with possible overnight requirements. Must be available to work catastrophes (CAT).

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision,life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.