Role Overview
We are seeking a passionate and customer-focused professional to serve as a trusted travel expert for German-speaking customers, assisting them in planning, booking, and managing their travel experiences through a leading online travel agency platform.
What You Will Do
Provide expert travel advice and personalized recommendations to German-speaking customers via phone, email, and live chat, assist customers with the research, planning, and booking of flights, hotels, holiday packages, car rentals, and ancillary travel services, handle post-booking enquiries, and proactively identify upselling and cross-selling opportunities.
Why It Might Be a Fit
Native or fluent German language skills, a genuine passion for travel and tourism, and previous experience in a customer service, travel consultancy, or hospitality environment are essential for this role.
Requirements
Native or fluent German language skills (spoken and written)
Valid EU passport
A genuine passion for travel and tourism
Previous experience in a customer service, travel consultancy, or hospitality environment
Excellent communication and interpersonal skills
Proficiency in using digital booking tools, CRM systems, and Microsoft Office applications
Strong organizational skills, attention to detail, and the ability to manage multiple customer enquiries simultaneously Benefits
Competitive Monthly Salary
Fully Paid Training Programme
Comprehensive Health Insurance
Fully Paid Relocation Package
Monthly Performance Bonus
€1,500 Signing Bonus
Ongoing career development opportunities
Team events
Supportive multicultural work environment
Mercier Consultancy is a customer service and sales staffing consultancy that recruits multilingual professionals for client-facing roles. The company specializes in placing German-speaking, Portuguese-speaking, and Dutch-speaking customer service representatives and sales agents across various industries including FMCG and green energy. They facilitate remote work opportunities and international relocation packages for candidates, operating across multiple locations including Greece. The company focuses on connecting language-fluent talent with customer service and sales positions in competitive markets.
