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Global Program Manager

Remote position, United States only

$150k - $200k


Faro Health is seeking a Global Program Manager to oversee implementation programs and ensure customer success. This role involves fostering customer relationships, conducting assessments, and collaborating with the product team to drive iterative improvements. The ideal candidate will have a bachelor's degree, preferably in a physical or life science discipline, along with 8+ years of experience in the life science industry. Strong organizational and leadership skills, as well as excellent communication abilities, are essential. This position offers a salary range of $150,000 to $200,000, along with a comprehensive benefits package. Plus, you have the flexibility to work from home, the office, or a hybrid model. Join Faro Health and help shape the future of clinical development!

Job Description

Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth. It brings words, data and teams together, empowering researchers to design more intelligent trials, master complexity and reach milestones faster.

The Global Program Manager position will manage implementation programs with our customers. This role will engage with customers from implementation through deployment and support strategy and roadmap execution for a product that solves real problems for our customers. This position will help shape the way Faro executes on small, medium, and large implementation programs as part of Faro’s ongoing product evolution and delivery methodology.

Open to candidates residing in PA, VA, NC, MA, TX or CA

Duties and Responsibilities

  • Own and foster customer relationships while guiding our customers from implementation through deployment to ensure customer success and promote adoption
  • Leverage strategic organizational business acumen to navigate and shepherd customer champions and sponsors
  • Conduct initial or phase customer gap (technology, process, resource) assessments to ensure a smooth implementation process
  • Be the voice of the customer and work collaboratively with the product team for the delivery of iterative improvements, requirements, and design and drive product capabilities that meet customer/market needs
  • Engage with customers to demonstrate and articulate the value of our products, while soliciting feedback and data to inform the product vision and roadmap through a product feedback loop process
  • Manage program delivery while ensuring customer success
  • Demonstrate flexibility to pivot to high priority projects based on business needs



  • Bachelor’s degree required, preferably in physical or life science, statistics or engineering discipline
  • Oncology experience preferred
  • 8+ years working with life science companies with a demonstrated understanding of drug development processes and clinical technologies preferred
  • Experience in technology strategy and roadmap development for pharma customers
  • Ability to understand and communicate architectural requirements, preferences, and limitations
  • Ability to critically and objectively interpret and evaluate information to effectively influence at all levels
  • Strong knowledge of clinical trials and drug development processes
  • Familiarity with clinical trial technologies (e.g., EDC, IRT, CTMS, ePRO, eCOA, eConsent, TMF)
  • Knowledge of regulatory requirements and information governance frameworks (e.g. ICH, GCP, HIPAA, GDPR)
  • Understanding of software development lifecycle and 21 CFR Part 11 compliance requirements
  • Excellent team player with demonstrated track record of success in a cross-functional team environment. Consistent commitment to delivering on team goals with a sense of shared urgency.
  • Experience managing customers, vendors and partnering with collaborators to deliver according to contracts and plans
  • Some travel may be required

Skills and Competencies

  • Strong organizational, motivational, and leadership skills, promoting a team-based approach
  • Strong attention to detail skills and ability to triage and aid in resolution of escalations
  • Ability to work independently in a group setting; ability to adjust to changing priorities
  • Strong emotional intelligence, interpersonal and communication skills, both verbal and written
  • Strong problem solving skills
  • Goal-oriented
  • Ability to project and maintain a professional and positive attitude



  • Salary range for this position is $150,000 to $200,000
  • Salary listed reflects the base salary only and does not include other elements of total compensation
  • Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training


  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Stock Option Plan
  • Life Insurance (Basic)
  • Short Term and Long Term Disability
  • Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
  • Continuous Training & Development
  • Work from Home, Office or Hybrid

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