Headway Incis a global tech company, revolutionizing lifelong learning by creating digital products for over 170 million users worldwide. Our mission is to help people grow. We're proud to be ranked 4th among the World's Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That's how we change the world and why we bring together exceptional minds.
Our globalization function makes sure every Headway product feels like it was built for the market it lands in. We're now looking for a Globalization Coordinator to ensure localization and globalization operations across Nibble, Skillsta, and other supported products run smoothly — so that deliverables are completed accurately, consistently, efficiently, and on time, while continuously improving how the work gets done.
The team you'll be working with
You'll be part of the Globalization team, working at the intersection of product, design, marketing, and linguistic expertise. Alongside you, there is another coordinator, a Growth Globalization Manager, and a network of linguistic experts who keep our products feeling local. Your work directly shapes how quickly and accurately content reaches users across languages and markets.
This role is your calling if you
Confidently and proactively use AI tools in your day-to-day work.
Have strong project and operations management skills, with the ability to coordinate multiple workflows and stakeholders.
Take a high level of ownership and accountability for outcomes.
Can give, receive, and act on feedback, following radical candor principles.
Communicate clearly and respectfully, drawing on principles of nonviolent communication.
Have a strong see-do mindset: you notice what needs to be done and take initiative to move it forward.
Bring a collaborative, team-first approach.
Are comfortable working with ambiguity, evolving processes, and changing priorities.
Bring strong cultural curiosity and openness to different markets, perspectives, and ways of working.
What you'll do
Localization delivery: Coordinate the localization and production of Nibble and Skillsta lessons across supported languages, extending support to other products upon request.
Workflow & people: Coordinate workflows and dependencies with Globalization and product teams, and workload distribution among linguistic experts alongside other coordinators.
Quality & guidelines: Create, maintain, and improve localization and operations guidelines; coordinate quality checks of NMT/AI-assisted tools.
Operations & reporting: Oversee time tracking for linguistic experts, support administrative system workflows, and report issues promptly.
Continuous improvement: Identify operational gaps and help improve processes and tools; support automation implementation and maintenance.
Analytics: Perform on-demand analytics requests with the support of AI tools.
What do we offer
Work within an ambitious team on a socially impactful education product.
Hands-on training on our AI-assisted tools and localization workflows — genuine openness to learn matters more than prior hands-on experience.
Regular check-ins, feedback, and growth conversations with your manager.
Location
Remote, with the Europe time zone being our preference for this role.
Are you interested? Send your CV!
Headway is a Series D mental healthcare platform founded in 2015 that addresses the critical barrier of insurance acceptance in therapy by automating the administrative burden of credentialing, claims, and payment reconciliation. The company operates as a tech-enabled Managed Services Organization (MSO) with entirely in-house software, serving over 75,000 providers across all 50 states and more than 1 million patients. Beyond billing automation, Headway is building a comprehensive practice management platform where therapists can run their entire practice and patients can find care more easily. The company's mission is to make mental healthcare accessible to everyone by reimagining the mental healthcare system through software and technology infrastructure.
