Role Overview
As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer.
What You Will Do
Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer. Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change.
Why It Might Be a Fit
You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating engine of a high-growth, PE-backed SaaS business.
Requirements
8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team
Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them
Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling
Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment
Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality
Proven track record of leading complex, cross-functional systems programs end-to-end, on time and on budget
Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact
People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight Benefits
Competitive salary with generous stock options
Pension with employer contributions (NEST)
Affordable Private Medical Insurance, including mental health support and fast access to care
Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
A genuinely collaborative culture with innovative, fun, and ambitious people
Reachdesk is the first truly end-to-end global gifting and swag platform designed for B2B companies to create meaningful connections with prospects, customers, and employees while driving measurable ROI. The platform enables businesses to deliver personalized gifts, branded swag, and unforgettable event and brand experiences at scale through automated sourcing, storage, and global delivery. Reachdesk integrates seamlessly with marketing, sales, and HR tech stacks and is trusted by many recognized names in technology and SaaS. The company is powered by a global team with operational hubs in New York, London, and Lisbon.
