Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)
About the Role
We’re hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance to retention and results.
This is a high-ownership role where you’ll manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale. You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.
If you’ve operated in fast-growing startups, understand cold email and lead generation, and can take full accountability for outcomes — this role is for you.
Responsibilities
Client Relationship Ownership
Act as the primary point of contact for 20–30 active clients
Lead client check-ins, manage expectations, and handle ongoing requests
Proactively identify risks and prevent churn
Own client satisfaction, retention, and long-term success Campaign Performance & Optimization
Diagnose and fix underperforming cold email campaigns
Troubleshoot deliverability issues, list quality, and low-converting copy
Review and QA campaigns before launch
Continuously optimize campaigns for performance and results Processes, Systems & Documentation
Build and refine delivery processes and documentation
Create scalable playbooks and workflows
Track SLAs, client health metrics, and performance standards Cross-Functional Collaboration
Work closely with developers on technical and infrastructure issues
Coordinate with the outreach team on execution and optimization
Report directly to the founder on client health, risks, and performance Requirements
Experience leading client operations, account management, or delivery in a startup environment
Strong background in cold email, lead generation, or outbound campaigns
Hands-on expertise in:
Cold email strategy
Copywriting
Deliverability and inbox placement
Campaign optimization
Ability to personally write and improve campaign copy
Technical understanding of APIs, automations, and data workflows
Experience using AI tools for day-to-day operations and optimization
Strong problem-solving skills and ability to operate in fast-changing environments
Comfortable working remote with U.S. client time zones Nice to Have
Experience in high-growth startups or early-stage companies
Experience managing multiple client accounts simultaneously
Familiarity with outreach tools and campaign infrastructure Tools & Tech
Cold email platforms and outreach tools
CRM and campaign management tools
AI tools for content, analysis, and optimization
Automation tools and API integrations Why Join
Own end-to-end client operations and campaign performance
Work directly with the founder in a high-impact leadership role
Operate in a fast-growing startup environment
Opportunity to build and scale systems, processes, and playbooks
Fully remote role with high ownership and autonomy What Success Looks Like
High client retention and low churn
Strong campaign performance and deliverability outcomes
Consistent, high-quality client experience and satisfaction
Scalable and efficient delivery systems and processes Apply Now
If you’re a Head of Client Operations who can own client success, optimize campaigns, and drive results, we’d love to hear from you.
Apply now and help scale high-performing client operations in a fast-growing environment.
Pavago is a global offshore recruitment platform that specializes in sourcing, vetting, and placing elite remote talent for businesses seeking A-players at 70% lower costs than traditional hiring. The company combines AI-driven candidate sourcing with human expertise to identify and screen offshore professionals across roles including Sales, Marketing, Admin, Finance, IT Engineering, and Product. Pavago's five-step recruitment process aims to deliver vetted candidates within 21 days, offering ongoing support through payroll management, compliance assurance, training, and seamless onboarding. They serve 150+ businesses and provide flexible pricing options including annual memberships with unlimited placements and per-hire sourcing fees. The company sources talent primarily from Latin America, Pakistan, and South Africa, prioritizing candidates with experience working with U.S.-based companies.
