Paired is a global recruiting agency that pairs remote work with top-tier talent. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is a fast-growing direct-to-consumer (DTC) e-commerce business operating in the health and wellness space, looking for a Head of Operations and Customer Experience to take ownership of the customer experience after purchase and ensure operational excellence as the business scales.
Requirements
Own and optimize the post-purchase customer experience
Identify and eliminate operational inefficiencies
Build and implement scalable systems and workflows
Lead hiring and development for customer support and operational roles
Establish and maintain knowledge systems and documentation
Monitor and improve subscription health and retention performance
Collaborate with fulfillment partners
Coordinate cross-functionally with marketing and product teams
Track and improve key metrics Benefits
Competitive salary
Full remote flexibility
Learning and development support
Regular team offsites and retreats
