Sr Director, Professional Services Management
About the Role:
The Sr Director of Professional Services at Veeam is responsible for managing the delivery of professional services to customers through our partner-aligned model. This role leads the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding, successful implementations with partners, and strategic guidance that enhances customer value and retention. The Director will implement service strategies, maintain operational standards, and optimize tools and methodologies to support scale and growth in the AMER region.
What You'll Do:
Delivery Frameworks & Methodologies
Drive standardized delivery frameworks for global consistency and scalability
Innovate with tools, automation, and AI to optimize service delivery and performance
Align practices with business goals to drive revenue, profitability, and customer satisfaction.
Client and Partner Engagement
Build long-term client relationships by aligning services with their needs
Develop strategic partnerships for integrated service delivery
Enhance client satisfaction through feedback and proactive improvements.
Operational & Financial Excellence
Manage Professional Services P&L for timely, high-quality delivery and cost efficiency
Optimize resource planning, project management, and performance tracking tools
Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities.
Hiring & Team Development
Lead hiring to build high-performing Professional Services teams
Develop enablement programs for consistent and effective team delivery
Foster a culture of accountability, innovation, and continuous improvement.
What You'll Bring:
10+ years of experience in professional services roles within software companies, particularly SaaS, with 5+ years in a leadership position
Strong understanding of enterprise software architectures, including cloud technologies and modern application development
Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment
Demonstrated success in managing revenue targets and driving services sales efforts
Strong leadership skills, with a history of developing and guiding high-performing teams
Excellent communication skills, with the ability to manage customer relationships and expectations effectively
Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred
Willingness to travel as required (at least 40% for customer engagements and business needs)
What You'll Get:
Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Compensation Transparency:
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus.
U.S. Geographic Zones & Compensation Ranges (TTC / OTE):
Zone 1: San Francisco Bay Area, New York City Boroughs $243,300 — $505,400 USD
Zone 2: Washington, California (excluding San Francisco Bay Area) $223,100 — $463,200 USD
Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona $202,800 — $421,100 USD
Zone 4: All other US locations $176,500 — $366,400 USD
