Head of Sales (Member Success)

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

Department: Member Engagement Marketing

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the role

We are looking for an experienced and motivated Head of Sales (Head of Member Success) to lead a high performing team within Member Engagement. You will oversee the team's performance, develop sales strategies, and ensure the effective delivery of Tide's subscription and value-added products to our members.

Some of the things you’ll be doing/key responsibilities:

• Team Leadership: Build, develop, and motivate a high-performing sales team to achieve and exceed revenue targets.
• Sales Strategy: Develop and execute effective sales strategies aligned with Tide's overall business objectives.
• Performance Management: Set clear performance metrics, track team performance, and implement strategies to improve conversion rates and sales productivity.
• Coaching and Development: Provide ongoing coaching and training to the sales team to enhance their product knowledge and sales skills.
• Customer Focus: Foster a strong customer-centric culture within the team, ensuring members receive exceptional service and support.
• Data Analysis: Leverage data and analytics to identify trends, optimise sales processes, and inform decision-making.
• Collaboration: Work closely with cross-functional teams (marketing, product, BI, member support) to ensure alignment and achieve shared goals.
• Operations Management: Oversee the day-to-day operations of a dynamic sales team of 60+ members and sub-management, ensuring seamless execution across a diverse product portfolio.
• Financial Growth: Lead initiatives focused on maximizing revenue growth, profitability, and the financial health of the sales funnels.
• Team Growth: Drive recruitment, onboarding, and professional development programs to expand and strengthen the sales team, ensuring scalability and sustained success.
• Product Diversity Management: Implement strategies to manage and promote a wide range of products, ensuring the sales team is well-equipped to meet varied customer needs and projected targets.

What we are looking for

• Proven track record in leading and managing high-performing sales teams in a telesales environment.
• Strong sales leadership skills with a passion for coaching and developing talent.
• In-depth understanding of sales methodologies and best practices.
• Excellent communication and interpersonal skills.
• Strong analytical skills and ability to leverage data to drive performance.
• Experience in the fintech or financial services industry is preferred.
• A deep understanding of the small business market and its challenges.
• Extensive experience in managing the success of multiple product areas, ensuring alignment with overall business objectives.
• Demonstrated ability to consistently meet and exceed financial targets within a sales-driven environment.
• Proven expertise in optimizing the performance of a large, diverse sales team, specifically in a telephone-based setting.
• Strong strategic thinking with the ability to adapt to changing market conditions and product offerings.

What you’ll get in return:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

Tidean Ways of Working

At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Read through our Recruitment privacy notice to learn about how Tide manages your data