Head of Social Media Intelligence, Europe

The Social Element:

Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

We are headquartered in London and have a global footprint with subsidiaries in North America, Australia, and Spain and have an exciting opportunity for a Head of Social Media Intelligence to join our Europe team ♥️

Is this you? 👊

You are an expert in social media technology, listening, research, data analysis, reports and dashboards with a track record of telling the stories that emerge from the research data and in finding interesting insights.

You possess the natural ability to turn raw data into impactful stories that help turn insights into action. You are well versed with the structured approach for communicating data insights through data visualisation, infographics, dashboards, and other visual elements.

You possess a high level of experience with using data to feed into creative ideation for social media and marketing initiatives with an extensive knowledge of social media and marketing data tools

A natural leader who is passionate about delivering top quality, industry leading outputs by using the right tools.

Sound like you? We’d love to talk to you about this position!

What You’ll Do 📅

As the Head of Social Media Intelligence you will be part of a team of social media and creative experts helping our clients harness the power of social. You will manage a team of data analysts to deliver the best analysis, performance reporting, auditing and audience insights to drive social media excellence for our clients and demonstrate Social ROI.

You will lead on finding insights and stories and work with Strategists to align our clients’ social with their strategic goals and help them make informed decisions.

You will also ensure the agency is using the best tools to drive the right results for our clients - who work at some of the biggest and most famous brands in the world.

• Quality control across all outputs
• Finding unique insights and strong stories from analysis and research to support the development of social media strategies, creative content and reporting
• Managing service-level profit and loss account to ensure we are delivering profitable work and value for money
• Ensuring we deliver compelling and eye-catching reports, dashboards, analysis and social listening
• Ensuring technical information is digestible for different types of audience
• Providing leadership, support, guidance and feedback to direct reports
• Set goals/ KPIS/ measurement recommendations to senior clients and feel comfortable presenting reports and results to this same audience
• Make sure all reports are easy/ friendly to read yet insightful and strong on data.
• Make sure all deliveries add strategic value to clients, informing their decision making processes.
• Ensuring the team has the best processes and tools
• Be an inspirational leader to a team of Social Media Analysts

Requirements

• Experience working with social media data, in collaboration with Strategists, Creatives and Marketing experts
• Experience designing coding and creating social media reports, and bespoke dashboards to clients.
• Experience with social media tools such as Sprinklr, Brandwatch, Audiense, GWI, etc.
• Industry knowledge of KPIs and relevant measurement techniques, coding and formula
• Hold a network in the social media field to keep ahead of emerging industry trends, changes, new tools & technologies
• Collaborative and conscientious communicator
• A history of coming up with new ideas and services in the area of data, insights and research
• Previous team leadership and management experience
• Ability to work independently and meet client deadlines
• Experience in behavioural data science or related areas would be an advantage

Benefits

Please note these benefits are for UK based employees only

🏠 Remote/Flexible working (with access to a co-working space in London/occasional travel)

🏖️ 36 days of holiday (including the bank holidays)

🎂 Birthday off

✨ Annual Occasion Day off for an important event (eg moving house, getting married)

❤️ 1 Volunteer day off

🌞 Flexible Fridays (Working half day)

👓 Eye care: Contributions towards eye tests and glasses

🏥 Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

👪 Enhanced family friendly policies

🤗 Employee Assistance Programme and wellbeing support

🛍️ Access to our discounts website

The Hiring Process

​The hiring process for this position will be made up of the following stages:

🤝 Initial Call with one of Talent Team

✨ First Interview with Chief Operating Officer and a Social Media Analyst

📜 Task

🧑‍🤝‍🧑 Final Interview with Director of Insights & Strategy and Chief Operating Officer

The Social Element Behaviours For Success

Be focused and decisive 🔥

Be brave and inspirational 🦸

Be rigorous in our approach 🕵️

Be considered and inclusive 🤗

Be loud and proud 🔊

Our Diversity, Equality & Inclusion Commitment

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

How To Apply 🖊️

If all this sounds like you, simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience
• Why you are interested in being part of our team at The Social Element

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [email protected]​ and we will be happy to assist you in any way we can. Please note we are unable to receive or process applications via this inbox.

We are excited to receive your application! ❤️