Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a COB Service Representative Assistant at Gainwell, you will support cost recovery efforts by working with insurance carriers, providers, and internal teams to resolve claims and ensure proper reimbursement. This role focuses on third-party billing, claims follow-up, and appeals while ensuring compliance with Medicaid and payer guidelines. You will play a key role in maximizing recovery outcomes through effective communication, detailed analysis, and consistent follow-through.
Your role in our mission
Contact and collaborate with provider offices to research, verify, and resolve claims, denials, and reimbursement-related issues.
Review denied and unpaid claims, determine appropriate next steps, and pursue appeals as needed.
Document all actions, outcomes, and claim activity within the case management system.
Respond to carrier inquiries regarding outstanding claims and recovery efforts.
Obtain supporting documentation from providers to facilitate claim resolution.
Monitor and manage aging reports to ensure timely follow-up and reimbursement.
Ensure compliance with timely filing requirements and payer regulations.
Develop recovery strategies to maximize reimbursement opportunities across assigned claim inventories.
Utilize document imaging systems for record retention and archival purposes.
Partner with internal subject matter experts to resolve complex claims and reimbursement issues.
Support project-based training initiatives and perform other duties as assigned.
What we're looking for
High School Diploma/GED required.
1+ years of experience in third-party institutional billing, claims processing, or healthcare reimbursement.
1+ year of experience handling claim denials, appeals, and claim resolution activities.
Ability to interpret Explanation of Benefits (EOB) documents and UB-04 claim forms.
Strong analytical and critical-thinking skills with exceptional attention to detail.
Proficiency with Microsoft Office applications, including Word, Excel, and Windows-based systems.
What you should expect in this role
Remote-based role in a production-driven environment focused on claims recovery and resolution
Standard 8-hour shift within business hours (7:00 AM – 4:30 PM)
Daily work includes claim follow-up, appeals processing, documentation, and system updates
Video cameras must be used during all interviews, as well as during the initial week of orientation.
To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
To test your internet speed, go to Google and search for “Internet Speed Test."
The deadline to submit applications for this posting is August 6, 2026.
The pay range for this position is $26,500.00 - $37,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Gainwell Technologies is a healthcare technology company that develops and maintains Medicaid Management Information Systems (MMIS) and related healthcare solutions. The company specializes in building advanced healthcare platforms that support vulnerable populations, including pharmacy solutions with point-of-sale, prior authorization, online portals, and preferred drug list management. Gainwell leverages leading-edge technologies such as AI, GenAI, and cloud infrastructure to improve healthcare outcomes and operational efficiency. The company serves a diverse and growing client base of states and districts, managing large-scale implementations and ongoing operations across multiple environments.
