Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WYQualifications
1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
A background check applicable with state and federal laws will be required
Responsibilities
Manage large amounts of inbound calls in a timely manner
Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.
Submit the form to show documentation of the call.
Multitask using several screens and programs during patient/customer interactions
.One must be able to type and talk at the same time in order to document the call.
Access company and client resources provided to accurately handle the call
Skillfully change from one task to another without loss of efficiency or composure
Must be able to be empathetic to the patient and their needs.
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Pay & Benefits
Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
Work hours - Set shift 10:00am-6:30 pm (MST) ; Work Days - Mon-Fri
Paid Training - typically 2 weeks from 9:00am-5:30pm (MST)
Status - Full Time / 40 hours per week
Equipment Provided
Equipment will be shipped to you for full time employees.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job
Five Star Solutions is a healthcare support services company that provides patient assistance across multiple communication channels. The company focuses on delivering compassionate, reliable customer service to patients by managing medication refills, checking referrals, facilitating doctor communication, and confirming appointments. They operate a remote-based customer service model, supporting patients through primarily inbound call center operations while maintaining high standards of patient care and documentation.
