Help people stay connected, productive, and empowered through technology that works for them. Schedule: Mon-Fri 7a-4p
This is a remote position open to Missouri residents only. The Help Desk Representative provides friendly, responsive first-level technology support to employees across our organization. As a key resource for day-to-day technology needs, you’ll troubleshoot hardware and software issues, respond to help desk requests, provide basic user training, and connect employees with additional IT support when needed.This is an opportunity to combine technical problem-solving with meaningful customer service while supporting the teams who provide essential healthcare and community services throughout rural communities.
This is a great opportunity for someone who:
Enjoys helping people solve problems and navigate technology with confidence
Brings a patient, approachable, and service-focused attitude to technical support
Enjoys learning new technology and finding practical solutions
Communicates technical information clearly and comfortably with a variety of users
Can stay organized and responsive while managing multiple requests
Key Responsibilities
Serve as the first point of contact for employees seeking technology assistance.
Provide timely, entry-level support for hardware, software, and technology-related questions.
Troubleshoot and resolve common technical issues through remote and direct support.
Provide basic training and guidance to help employees use technology effectively.
Receive, prioritize, document, and follow up on help desk requests.
Identify and escalate issues requiring additional IT expertise.
Help ensure employees have the technology support they need to successfully do their work.
Requirements, Skills, Knowledge and Expertise
High School/GED required
Associate degree preferred
At least one (1) year experience preferred
You’ll be a great fit for this role if you:
You’re a problem-solver who genuinely enjoys helping others. You’re patient when working through technology challenges, comfortable explaining technical information in an easy-to-understand way, and willing to keep learning as technology evolves. You’re dependable, organized, and able to balance multiple requests while maintaining a positive, customer-focused approach.
You understand that effective IT support is about more than resolving a technical issue—it’s about helping people do their best work. Whether you’re assisting someone with a quick question or working through a more complex problem, you bring curiosity, professionalism, and a commitment to making the experience easier for the person you’re supporting.
Compass Health Network is a Federally Qualified Health Care (FQHC) provider that delivers primary care services to underserved communities. The organization operates community healthcare programs focused on improving health access and outcomes for vulnerable populations. They maintain compliance with federal accreditation standards including HRSA and NCQA requirements, and utilize electronic health record systems to support their clinical operations. The network is mission-driven, emphasizing data-driven quality improvement and continuous enhancement of care delivery across their service areas.
