This is a remote position.
Position Summary:
Helpdesk Customer Service Agents, this role focuses on handling customer concerns, coordinating maintenance and repairs, and keeping clear communication with customers and service partners. A key part of the role is 10K maintenance outreach for stores, making sure vehicles receive timely service. Agents work independently while staying connected with the team to keep operations running smoothly.
Essential Duties and Responsibilities (include, but are not limited to the following):
Assist customers through phone, SMS, email, and messaging platforms
Help customers with vehicle pickup and basic setup instructions
Make sure all required documents are completed and submitted
Update systems with accurate customer, vehicle, and service details
Receive and handle customer concerns such as vehicle issues, tire problems, or service requests
Schedule maintenance and repair appointments with vendors
Follow up with vendors to check repair progress and completion
Conduct regular 10K maintenance follow-ups for assigned vehicles
Handle 10K maintenance outreach for stores to ensure timely service coordination
Support customers with accident or claim-related concerns
Help review vehicle condition reports and assist with damage charges and payment follow-ups
Coordinate vehicle returns and assist with impound or towing situations
Support requests for vehicle swaps or upgrades
Follow up on pending repairs, parts, and service updates
Arrange towing services and confirm completion
Answer basic rideshare-related questions when needed
Communicate daily with customers, vendors, and service providers
Follow up on unpaid balances, help set up payment plans, and track payments
Keep records organized and ensure all tasks are completed on time
Qualifications Required:
