🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our UK team about what it's like working at Monzo ✨
📍London, Cardiff | 💰Salary £28,000 - £36,000 + BenefitsJoin Our Customer Operations Hiring Team! 🚀
At Monzo, our Customer Operations Hiring Team is the backbone of our business' growth, especially within the realms of Customer Operations, Financial Crime, Fraud, and Disputes. Whether it's welcoming new faces to our Customer Service front line, their support teams, or bringing amazing Senior Leaders onboard, you’ll play a big part in making it happen!
🔑You’ll play a key role by…
- Delivering a stress-free, seamless candidate onboarding experience that leaves a lasting impression.
- Handling all things admin for onboarding, from integrating new hires into our systems ensuring they’re all set to start their journey with us.
- Initiating and overseeing background checks including right to work checks.
- Collaborating with People Operations & People Experience to ensure everything is ready for a new hire's first day.
- Jumping into projects to refine and streamline our hiring processes, embracing efficiency and consistency.
- Celebrating and championing inclusiveness and diversity, because everyone deserves a chance to shine.
🤩We’d love to hear from you if…
- You have previous experience working as a Recruitment Coordinator, Executive Assistant, or held a similar administration role.
- You have a real passion for hiring coordination? Check! You’re all about the logistics, not recruiting.
- Your organisational skills are unmatched, and your attention to detail is top-notch.
- You thrive in fast-paced environments.
- You have strong communication skills, both spoken and written.
- You have experience of juggling multiple stakeholders and adapting your approach to suit everyone.
- You're amazing at being a great multitasker and handling various requests and tasks with effortless prioritisation.
- You can be flexible, thriving amidst changing priorities and adapting seamlessly to whatever comes your way.
If this sounds like your kind of challenge, we'd love to hear from you!
🌈 The application journey has 4 key steps:
- Application Questions
- Recruiter Call
- Role Specific Interview (45 mins)
- Values & Collaboration Interview (45 mins)
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your hiring process, but if you do have any specific questions before this please contact [email protected]. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.
We’ll close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
🙌What’s in it for you ..
💰Salary £28,000 - £36,000 + Stock Options and Benefits
📍This role is to be based in either our Cardiff or London offices due to the need to carry out in-person Right to Work checks.
📚£1,000 learning budget each year to use on books, training courses and conferences.
🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
United Kingdom
