It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Hiring Priority: Active Hiring
TheDCX Client Services Home-Based Customer Service Representativewill assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.
A highly proficient communicator in both spoken and written English
Strong customer service orientation
Excellent problem-solving and analytical skills
Strong organizational and time management skills
Ability to function well in a high-paced and at times stressful environment.
Serve as the primary point of contact for customer inquiries and issues, providing professional, courteous, and empathetic support via phone, email, and other communication channels.
Process, track, and manage sales rep/customer orders using the ACES order platform, ensuring accuracy andtimelyfulfillment.
Monitorand manage the “Contact Us from Aces” emails,identifying, addressing, and resolving questions and concerns efficiently.
Maintaina strong focus on customer satisfaction by resolving issues with patience, clarity, and a positive attitude.
Develop andmaintainin-depth knowledge of customer supply products to effectivelyassistsales reps and customers.
Collaborate with internal teams to ensureaccurateorder processing and seamless customer experiences.
Demonstratestrong organizational skills to manage multiple tasks and priorities in a fast-paced environment.
Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
Experience: 1–3 years of experience in Customer Service, Order Management, Sales Support, or a related role preferred.
Language Proficiency: Strong verbal, written, and English communication skills.
Working Schedule: Ability to work within US operating hours.
Technical Skills: Proficient in Microsoft Word, Excel, and Outlook. Comfortable learning and using order management and customer service platforms.
Industry Specific Software/Knowledge:
Experience working with customer orders, order entry, order tracking, or order management systems.
Experience using CRM, order management, or e-commerce platforms is an advantage.
Familiarity with sales representative and customer-driven environments.
Ability to develop and maintain strong product knowledge to effectively assist customers and sales representatives.
Strong ability to manage customer inquiries through email, phone, and other communication channels.
Ability to work independently when resolving customer concerns while knowing when to escalate issues to the appropriate team.
Strong organizational skills with the ability to manage multiple orders, inquiries, and priorities simultaneously.
Experience in the promotional products or customer supplies industry is an advantage.
Salary Range: Php45,000
Industry: Promotional Products
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM PST (USA)
Workdays: Monday through Friday (USA)
#DCXWorkFromHome Set-up
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government Mandated Benefits Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
DCX PH is a business services company that supports multiple industries including roofing, food manufacturing (bakery & pastry), and product sourcing operations. The company operates with a distributed team structure, serving both U.S.-based clients and supporting global sourcing operations. They focus on providing administrative, creative, compliance, and sales support services across various sectors. DCX is committed to bringing passion and customer focus to their business while maintaining high standards for product safety, compliance, and quality assurance.
