Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.
What we’re looking for
To support our Rates & Revenue Program, we are looking for a Homeowner Experience Revenue Specialist to help us maximize revenue for our homeowners. This position will support by ensuring the homes are accurately priced and set up for long-term success, assisting owners in making educated decisions based on our pricing model, data, and analytics while being empathetic to their concerns. This role requires strong and practical communication skills and de-escalation strategies.
The ideal applicant will have an analytical mindset, be detail-oriented, and be able to deliver high-level personalized service to our homeowners.
This position in 100% remote and reports into our Portland, OR HQ.Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY
Compensation:
- $18 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
- More benefits and company perks information below
What you’ll do
- Use a solution-oriented mindset to de-escalate high-tension situations professionally.
- Work proactively with owners to remove barriers that reduce bookings and lead to guest experience issues.
- Set homeowner’s basic requests for a minimum rates/stay.
- Foster strong and lasting relationships with owners.
- Enforce time management that ensures requests are delivered and executed within the established Service Level Agreement.
- Ongoing training sessions to help you become proficient in your role.
- Assist and educate other Homeowners facing teams with talking points and data.
What you’ll need
- 1-2 years of customer service experience
- Comfortable answering a high volume of calls (80% or more phone work)
- Outstanding verbal and written communication skills
- Excellent organization and time management skills
- Adaptability in a fast-paced and constantly changing work environment
- An ability to demonstrate professional phone and email etiquette while multi-tasking in a fast-paced environment
- Ability to multi-task and use a variety of systems and tools
- Eagerness to find solutions and solve problems for clients and other team members
- Experienced with Google apps and Microsoft Office and the facility to learn
- An earnest approach to learning and professional development.
Working hours
- The shifts for this role will be Sunday-Thursday 9am-6pm PST or Tuesday - Saturday 9am-6pm PST. Please ensure that you are able to work either of these schedules prior to applying and subject to change based on business needs.
What you’ll get
- Health/dental/vision insurance—100% coverage option based on hours worked
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Health & Dependent Care Flexible Spending Accounts based on hours worked
- Paid vacation & sick days
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you’ll need to be successful
- Great colleagues and culture
- Please visit our careers page to review our full benefits offerings
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.
Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
An offer of employment for this role will be contingent upon the successful completion of a background check.
United States
