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Imaging Strategic Account Manager


United Kingdom
GE HealthCare

Job Description

Job Description Summary

As a Strategic Account Manager, you will be aligned to key Customer Accounts within your assigned territory this being in the main the whole of Wales and bordering NHS England Counties. This role is responsible for managing all aspects of the Imaging business product offering to include Service Delivery and all key customer interactions.

An Imaging Strategic Account Manager (SAM) is a key position within the Imaging Sales Team responsible for managing the long-term success of GE HealthCare relationship in the territory to address the changing market requirements and challenges facing NHS Wales/NHS England and its delivery of healthcare services. This role is very dynamic and will be suited to a Senior Salesperson who is passionate about driving and winning business and creating meaningful relationships with customers and partners.
As a Strategic Imaging Account Manager, you will be responsible for building key relationships with a range of clients and customers within the NHS Wales Health Boards/NHS Wales Trusts including Public Health Wales, NHS England Trusts, and Private clinics, but also involved in selling complex technical products and/or services. The successful candidate is expected to cover the entire Wales Region and align with NHS Wales National Imaging Strategic Programme.

Our Imaging Account Managers are responsible for proactively leading the sales process in driving, developing, and implementing strategy and tactics for the business development and growth of GE’s medical imaging solutions to include CT, MI, MR, Surgery, MI, IGT, Xray & Women’s Health.

Job Description


  • Act as the key interface between the business and the assigned customer accounts (owns the customer relationship)

  • Understand customer needs (key initiatives and priorities), competitor offerings, micro and macro environmental changes to position GE solutions to maximum effect.

  • Works through all opportunities for their accounts, leveraging for new business, IB Management including upgrades.

  • Management of short to medium term goals to deliver annual orders and sales targets.

  • Responsible for the management of the CRM tools, maintaining all opportunities and relevant account and customer information to support accurate forecasting.

  • Ownership and accountability for territory administration, including complete sales process, lead generation to revenue recognition and tender management.

  • Responsible for Funnel Management over a long-term horizon

  • Build long-term strategic alliances with GE accounts to protect against competitive threats and continue to add value across the product range and maintain / grow target accounts with effective switch strategy for competitor Install Base.

  • Has a strong focus on Commercial Excellence.

  • Look to continuously improve the Customer experience. Working with the wider business to identify opportunities and deliver improvements.

  • Work across the matrixed organization giving customers one point of contact, whilst maximizing GE opportunities.

  • Working with sales leaders and sales teams to increase prospects and drive closure of opportunities.

  • Forecasting orders and sales of assigned territory and submit monthly report.

  • Representing the company at trade association meetings to promote product and company value.

  • To support the District Sales Manager in taking the UKI business forward, to drive customer satisfaction and orders, revenue, and growth.


  • Commercial experience of large capital equipment sales

  • Proven track record of Sales Experience in the Imaging Diagnostics Environment

  • Country medical imaging market understanding

  • Experience in the Healthcare industry including knowledge of the NHS Wales/England organisation.

  • Understanding the structure and commissioning of the NHS Wales and Health boards/Trusts

  • You bring a bachelor’s degree (or equivalent) or equivalent knowledge or experience and a significant experience in selling medical imaging technology capital goods in the national healthcare environment.

  • Industrious and operating at high levels of commercial intensity.

  • Excellent oral and written communications skills in English

  • Excellent organizational skills and strong presentation skills - able to present ideas to senior customers in a way that produces understanding , impact, and value.

  • Excellent interpersonal, influencing and negotiating skills both internally and externally.

  • Significant Sales Account Management experience

  • Highly motivated team player

  • Excellent advocate for planning, organisation, and time management.

  • Ability to problem solve and rectify situations as they arise to meet customer expectations and define innovative proposals.

  • Ability to deliver high quality results when working under pressure.

  • Flexible – able to travel and work between locations in the UK, depending on customer need.

  • Excellent customer facing skills – experience in dealing at all levels of a customer’s organisation including senior management.

  • High degree of commercial creativity and business rigour with an entrepreneurial mindset

  • Able to develop account strategies.

  • Knowledge of sales and service operating procedures

  • Strong analytical and process skills

  • Product and competitor knowledge

  • Strong in MS Office Suite, SFDC and CRM tools.

  • Excellent communication skills & confidence collaborating with various stakeholders.

  • Valid motor vehicle license

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

Advice from our career coach

As a Strategic Account Manager at GE HealthCare, you will be responsible for managing key customer accounts in Wales and bordering NHS England Counties, focusing on the Imaging business product offering and service delivery. To stand out as an applicant for this role, it is crucial to showcase your experience and skills in sales, account management, and healthcare industry knowledge. Here are some specific tips to help you stand out:

  • Demonstrate a proven track record of large capital equipment sales and sales experience in the Imaging Diagnostics Environment.
  • Show a strong understanding of the healthcare industry, including knowledge of the NHS Wales/England organization and the commissioning structure of NHS Wales Health Boards/Trusts.
  • Highlight your ability to develop account strategies and build long-term relationships with customers.
  • Emphasize your excellent communication skills, both orally and in writing, as well as your ability to collaborate with various stakeholders.
  • Showcase your experience with CRM tools, MS Office Suite, and SFDC, as well as your proficiency in analyzing processes and competitors.
  • Illustrate your flexibility and willingness to travel and work between locations in the UK, depending on customer needs.
  • Include examples of how you have driven business growth, delivered results under pressure, and demonstrated commercial creativity and business rigor.

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About the job

Jun 8, 2024


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