About Cleerly
We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which will enable rapid growth and continued support of our mission. Our teams work remotely and have access to our offices in Colorado, New York, and Portugal.
Cleerly is creating a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks.
At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.
We are seeking a motivated and detail-oriented Implementation Manager to join our team. In this role, you will both be responsible for supporting the implementation of our technology solutions for clients, ensuring a seamless transition from onboarding to go-live, and a Client Services team generalist to create capacity within the team. This will entail taking on additional responsibilities in care coordination and client support, providing cross-coverage to ensure our clients receive exceptional service across all touchpoints.
Key Responsibilities:
Client Implementation:
- Lead onboarding and implementation process for new clients, working closely with other Implementation Managers, Sales, Solutions Architects, and other team members to ensure timely and successful deployment and utilization of our solutions.
- Collaborate with clients to implement workflows as defined by the Solution Architect and Clients, set expectations for path to launch, and provide/schedule training for Clients with various teams at Cleerly like Medical Affairs, Technical, and Market Access.
- Monitor and report on implementation progress weekly via dashboards and executive summaries.
- Collaborate cross functionally to identify and resolve any issues that may arise during the process to achieve the most efficient launch.
- Provide post-implementation support to ensure clients are fully satisfied and comfortable with the product.
Care Coordination:
- Assist Care Coordination team, ensuring that all necessary documentation, communication, and follow-ups are completed in a timely manner.
- Work with the Care Coordination team to manage and track patient cases, collect payment, and address any concerns or questions from clients or prospective interested parties.
- Support the team in ensuring that clients receive high-quality care and that their needs are met efficiently.
Client Support:
- Complete routine tasks for Client support per established instructions within allotted time.
- Provide front-line support to clients, addressing inquiries, troubleshooting issues, and escalating complex cases to the appropriate team members.
- Work closely with the Client Support team to ensure that client issues are resolved quickly and satisfactorily (ticketing based system).
- Document client interactions and feedback, contributing to continuous improvement efforts within the team.
Qualifications:
- Bachelor's degree in a related field or equivalent experience.
- 3-4 years of experience in a implementation manager role in a related field with experience in DICOM, PACS and EMR workflows
- Strong communication and interpersonal skills, with the ability to build relationships and work collaboratively with clients and internal teams.
- Highly organized and detail-oriented
- Project Management experience with the ability to manage multiple projects simultaneously (use of SalesForce, Taskray, Smartsheets, or other softwares a plus)
- Problem-solving skills and the ability to adapt to changing priorities in a fast-paced environment.
- Familiarity with healthcare systems, imaging centers, client support tools, or care coordination processes is a plus.
Salary: $100,000 - $125,000
*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). We hire employees anywhere within the United States and account for geography when determining base salary.
Working at Cleerly takes HEART. Discover our Core Values:
- H: Humility- be a servant leader
- E: Excellence- deliver world-changing results
- A: Accountability- do what you say; expect the same from others
- R: Remarkable- inspire & innovate with impact
- T: Teamwork- together we win
Why you should apply:
- PURPOSE: Cleerly’s purpose is to create a world without heart attacks. With our new paradigm for precision heart care, we will leave big footprints in the sands of time. Help us make that a reality!
- GROWTH: We prioritize learning and growth. As a rapid growth company, there is always space for new challenges and responsibilities.
- OWNERSHIP: Everyone on the team contributes to our success, so everyone has equity in the company through our employee stock option incentive plan.
- BENEFITS: Cleerly offers a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Along with stock options and a 401(k) match program that helps you invest in the future, Cleerly also offers company wide holidays, a winter break, as well as a self-managed PTO policy. Additional benefits include, wellness, home office and learning & development stipends and parental leave benefits for new parents.
Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences.
OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Job duties, activities and responsibilities are subject to change by our company.
United States
