Position Summary
The Implementation Specialist II assists external clients in the implementation of software solutions. In this role you will consult with clients to evaluate needs and develop configurations that support business processes, define, and execute on delivery requirements. This role develops client implementation plans and provides training and end-user support to ensure the successful adoption of software applications. The role of the Implementation Specialist is to ensure smooth onboarding of clients and successful implementation of our products and services. Essential Duties and Responsibilities
Consult with clients to determine software configuration requirements
Determine appropriate project implementation timeline with resource allocation to ensure successful and timely delivery
Provide training and make recommendations to clients on best practices regarding the use of software
Communicate and collaborate with Professional Services and Sales teams to inform of potential risks to successful and timely implementation with recommended mitigating actions
Leverage business knowledge to understand viability and sustainability of implementation practices
Identify opportunities for the implementation process and client advocacy improvement
Assist with documentation of functionality for users and administrators of the Omnigo Software
Assist the sales team during the sales process as needed
Respond promptly to client requests.
Requirements
Bachelor’s degree in computer science, Information Technology, or related field
2 to 4 years prior experience in an Implementation Specialist or similar role
Experience in Physical Safety or Security preferred
Strong understanding of software and technology applications
Excellent project management skills
Exceptional communication and customer service skills
Proficient problem-solving and troubleshooting abilities
Ability to work effectively in a team environment
A strong attention to detail coupled with documentation skills
PM certification preferred
EOE/M/F/Disabled/Vet
This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.
Omnigo Software provides software solutions for implementation by external clients. The company offers products and services focused on business process configuration and optimization. Omnigo serves clients across various industries, including those in Physical Safety and Security sectors. The company maintains a Professional Services and Sales organization to support client implementation, training, and adoption of their software applications.
