Industry
SaaS / PropTech / Operations
Work Arrangement
Fully Remote
Job Type
Full-Time
Work Schedule
TBD — overlap with US business hours is preferred
Locations
Philippines / Latin America
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the Company
Our client is a fast-growing SaaS company operating within a specialized professional services industry. Their platform supports end-to-end operational workflows for firms across multiple international markets, helping customers streamline processes, improve efficiency, and manage complex projects through a centralized solution.
Following a period of rapid growth, the company is expanding its implementation capacity to support a growing customer base and ensure every client experiences a smooth onboarding journey. The team operates in a highly collaborative, fast-paced environment with strong emphasis on accountability, ownership, and operational excellence.
Role Overview
As an Implementation Specialist, you will own the full client onboarding and implementation lifecycle from kickoff through go-live. You will manage multiple concurrent client implementations while partnering cross-functionally with internal teams including Solutions, Product, Training, and Client Success.
This role is highly execution-focused and requires someone who can independently manage priorities, communicate confidently with clients, and maintain strong organizational discipline across multiple active projects. You will play a key role in ensuring implementations stay on track, timelines are met, and clients are set up for long-term success.
The ideal candidate is proactive, detail-oriented, and comfortable balancing project management with customer-facing communication. This is an excellent opportunity for someone with SaaS implementation experience who thrives in structured, fast-moving environments and enjoys taking ownership of outcomes.
Your Impact
Drive successful onboarding and implementation outcomes for 8–12 active client projects simultaneously
Ensure clients remain aligned to timelines, milestones, and implementation deliverables
Improve operational efficiency by maintaining organized documentation and implementation workflows
Support high customer satisfaction through proactive communication and structured project management
Contribute to continuous improvement of onboarding and implementation methodologies
Strengthen collaboration between implementation, product, solutions, and client success teams Core Responsibilities
Client Implementation Management – 50%
Serve as the primary point of contact for clients from kickoff through go-live
Lead kickoff calls, milestone reviews, and recurring implementation status meetings
Manage 8–12 concurrent implementation projects across varying client sizes and complexity levels
Hold clients accountable to implementation timelines and proactively escalate blockers when necessary
Maintain momentum across all active projects to ensure timely completion Project Administration & Documentation – 20%
Maintain accurate project documentation, implementation milestones, and status updates within project management systems
Configure platform-related documentation and templates using Microsoft Excel and Word
Replicate client-specific report formats with strong attention to detail and accuracy
Track deliverables, dependencies, and project progress across multiple implementations
Ensure internal visibility into project health and customer status updates Internal Collaboration & Cross-Functional Coordination – 20%
Partner with Solutions teams on data migration and platform configuration requests
Coordinate with Product teams to relay customer feedback and feature requests
Work closely with training and go-to-market teams to support onboarding and enablement sessions
Transition completed implementations smoothly to the Client Success team upon go-live
Collaborate cross-functionally to improve implementation quality and operational efficiency Process Improvement & Self-Development – 10%
Complete a structured onboarding program and actively engage in internal training initiatives
Participate in company-wide meetings and educational sessions
Contribute ideas and feedback to improve implementation processes and documentation
Continuously develop product knowledge and implementation best practices Requirements
Must-Haves (Required)
2+ years of SaaS implementation, onboarding, or customer onboarding experience
Proven experience managing customer-facing implementation projects end-to-end
Strong project management and organizational skills with ability to manage multiple concurrent projects
Excellent written and verbal English communication skills
Ability to communicate directly and professionally with clients while maintaining positive relationships
Intermediate proficiency in Microsoft Excel and Microsoft Word
Strong attention to detail with ability to accurately replicate client requirements and documentation
Self-starter mindset with ability to learn complex systems independently
Experience working in fast-paced, high-growth, or client-facing environments Nice-to-Haves (Preferred)
Experience working within SaaS, PropTech, real estate, or professional services industries
Familiarity with CRM or project management tools such as HubSpot, Notion, Asana, Monday.com, or Baton
Exposure to data migration, implementation configuration, or solution delivery workflows
Experience supporting mid-market or enterprise client implementations
Bachelor’s degree or equivalent professional experience Tools Proficiency
Must-Haves (Required)
Microsoft Excel
Microsoft Word
Zoom
Project management and task tracking tools
CRM or customer management platforms Nice-to-Haves (Preferred)
HubSpot
Baton
Notion
Asana
Monday.com
Collaboration and documentation tools Benefits
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide Our Recruitment Process
Application
Screening
Skills Assessment
Top-grading Interview
Client Interview
Job Offer
Client Onboarding Ready to Join Us?
If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
Pearl Talent is a recruiting and talent placement firm that connects top global talent with high-growth startups in the US and EU. The company specializes in identifying the top 1% of candidates from around the world and matching them with exceptional opportunities at venture-backed companies. Their client base includes startups that have raised over $5B in aggregate funding and are backed by prominent investors like OpenAI, a16z, and Founders Fund. Pearl focuses on building long-term career relationships, with candidates often receiving opportunities to relocate to the US or EU for on-site work and advancement into roles comparable to onshore positions.
